r/pcgamingtechsupport Sep 07 '20 Silver Helpful

Public Service Announcement [PSA] Diagnosing your System - Tools and Workflows

67 Upvotes

Hello fellow Gamers,

Many of you come here for one reason: "I can't game"

So this list (which will improve over time) should guide you towards first diagnosis steps, and usage of tools along the way, so you can game sooner. And keep the sub clean, because if you solve the problem yourself, we don't need to moderate as hard.

ATTENTION: This post is meant to help people out with advice. It is not mandatory to follow any recommendation that is given here. Also, there are RULES you do need to read before posting.

Also, this sub does not specialize in buying advice's. There are better subs for your new PC build.

Tools

Tools Purpose Link
HWInfo This tools allows for easy monitoring of your system. Do you feel like your CPU is getting too hot? Is your RAM always full? How much I/O does your HDD take? Find it out with this Tool! HWInfo Homepage
CPU-Z / GPU-Z This is the light-weight version of HWInfo. It gives clear statements about your system specs. Very useful for low-profile testing and monitoring. GPU-Z also gives you some viable info about your graphics card. CPU - Z HomepageGPU - Z Homepage
DxDiag Complete list of your PC's Hardware. It's easy to forget about some parts in your system, so there is DxDiag to cover your ass. HowToGeek's Guide on DxDiag
MSI Afterburner GPU Overclocking Tool. No matter if you have a MSI Card or not. MSI's Afterburner is one of the best OC Tools on the market. MSI Afterburner Homepage
3D Mark GPU Loadtest. Find your GPU's breaking point. 3D Mark Homepage
Prime95 CPU Loadtest. Prime95 Homepage
UserBenchmark Online Benchmarking Report Tool. Does give you a overall overview of your system and compares it to similar builds. Note: This Test seems to favor Intel CPU's. Keep that in mind when discussing the results. UserBenchmark Homepage

Workflows

Area of Issue Possible Workflow Solutions
RAM not as fast as it could be Check your BIOS/UEFI settings for a XMP Setting. Many systems have it disabled by default. Enable XMP
GPU/CPU is getting too hot Airflow is suboptimal? Check out this Guide on how to improve it Improve airflow inside your case
Bad FPS after swapping GPU's Check to make sure your HDMI or DisplayPort Cable is plugged in correctly. Your monitor should connect to your GPU, not your onboard video card.
Bad everything after cloning a drive that had your OS on it Stop cloning and reinstall windows. seriously, stop cloning your OS drives people
Clicking noise check for lose wires, locate the sound Whatever clicks, if its not a cable hitting a fan, replace that part ASAP.
PC randomly restarts Remove recently added parts and see if the problem persists. If it does, replace all parts one by one in this order of probability -> RAM, PSU, MoBo, CPU, EndUser Replace faulty hardware
Bad smell Do not touch a thing, unplug the maschine from power and call an expert. We know gaming is fun, but its not worth your life. Current can kill, call an expert for your own safety when dealing with possible short-circuited hardware.
BlueScreen Find out what the BSOD Code means and act accordingly. We recommend using this list of BSOD Codes for investigation. Replace or repair faulty soft or hardware.
BlueScreen - Advanced Every BlueScreen will (if this function is enabled on your maschine) produce a "minidump". Which is similar to an error log. This Topic however is a bit complicated, so we recommend following this guide. Replace or repair faulty soft or hardware.
to be continued if anyone has anymore ideas for possible, generic workflows, let us know via modmail

This post will be unlocked until the 31th of October 2020 for direct criticism. After that this will be locked. Any more criticism will be taken in via modmail from then on.

Happy diggin'

PCGTS Mod Team


r/pcgamingtechsupport 1h ago

Discussion Should I wait for another oppurtunity to get the rtx 3050 or should I just buy the Rx 6500xt now?

Upvotes

Hi, i desperately need a new GPU for my PC to play pcvr with my quest 2 because my 1050 ti is just not cutting it anymore. Today i tried to go to a local computer store 1h before opening to get the Rtx 3050 under my budget of 264$ but it wasn't out yet and i couldn't wait in the store because I had to go to school. At school i spent the day refreshing the websites of local computer stores but i still wasnt able to get my hands on the GPU within budget. A few minutes ago i found the Rx 6500 XT with discount at 263$ so i was wondering if I should wait until the GPU market normalizes and get the Rtx 3050 or just buy the Rx 6500 XT right now. What do you guys think?


r/pcgamingtechsupport 7m ago

Troubleshooting problems with gpu and cpu usage

Upvotes

my current build is an amd radeon rx 6600, 16 gb ram and cpu i5- 11400F

in every game I play, gpu usage will stay at around 70-75%, while cpu usage ranges from 40-45%. im new to pc gaming and ive seen videos on youtube where they have the same pc components but with better frames. i get around 120 fps on apex on lowest settings but it'll dip to 60 and gpu usage drops too. is there any way to fix this?


r/pcgamingtechsupport 4h ago

Solved PC Will not boot to windows in Bios mode UEFI

2 Upvotes

Current hardware specs: CPU: Ryzen 5 5600x
MOBO: MSI B550 Mag Tomahawk
RAM: 48GB of DDR4 3200Hz (2x16+2x8)
-note: 16s are in slot 2 and 4, 8s are in 1 and 3.
Boot Drive: Corsair MP510 240GB M.2
Game Drive: Samsung Evo 970 2TB M.2
Other Drive: 3TB HDD
Pioneer Blu-ray internal drive
GPU: RX 6800 XT

Ever since I upgraded my Motherboard, CPU, and RAM to what it is now, the bios will not detect my M.2 drives that I carried over as bootable options, and so I cannot boot into Windows 10 from my boot drive in Bios mode UEFI. It's has no problems booting into Windows in Legacy mode for some reason but I'm not sure why. At least it's possible, however it locks me from using AMD's Smart Access Memory which would be nice to use.

The M.2 drives are the only drives affected by this somehow, the HDD and Blu-ray drives are detected as legacy bootable options only, and the M.2 drives are detected by the motherboard itself as I can self-test them and view them in MSI's board explorer that's in their Bios.

I've tried updating the SSD Drivers from their respective manufacturers but no luck unfortunately too, all other drivers are up to date and so is the bios.

If anyone has any ideas what the issue might be and how to fix it, please let me know, it would be very helpful. Thank you in advance!

Edit: 10 minutes after I posted this I just found the solution, I just had to convert my boot drive from MBR to GPT!


r/pcgamingtechsupport 1h ago

Graphics/display Is the 5700xt an ok card for 21:9 1440p gaming?

Upvotes

I'm not convinced with YouTube benchmarks; seems sometimes they can be misleading. My computer is good, it's not great. but I plan on sticking with it until I can normally purchase another GPU. I've been gaming on 1080p monitors for years, finally decided to stop being cheap and go for ultrawide 1440p gaming instead of limiting myself to 4k with low refresh rates.

I'm told the 5700xt is a great 1080p card, that it's marginally better than the 1080ti. I know that I will never have RT and DLSS and I'm fine with that, I would like my games to run consistently in 21:9. I'm playing God of War right now, the optimization might get better, but I'm nervous that playing it in ultrawide, I'm gonna be dropping frames like bricks no matter what high or ultra custom set I use.


r/pcgamingtechsupport 2h ago

Hardware PC self-restarted 3 times now won’t boot

1 Upvotes

Thanks for taking the time to read this. I built this computer around 2 years ago. All of a sudden last night it rebooted itself while I was doing a quiz for a first aid course, then kept rebooting every 5-10 minutes about 3 times. Now the computer won’t boot at all. The lights on the mobo from Bottom to top are labelled DRAM, CPU, VGA, BOOT. Dram lights up orange then off, cpu red then off, vga white and light stays on with fans and you lights still on but computer stops booting up.

Any help would be great. Really desperate.


r/pcgamingtechsupport 4h ago

Graphics/display PC not booting into Windows

1 Upvotes

So I've been having a problem with my pc not booting past the loading animation... it just freezes the spinning wheel and does nothing. I can get into it if I restart it a couple times, but it's very inconsistent. I've narrowed it down to being a GPU problem, but not matter what I do I can't get it to work. Has anyone had similar issues before?

Current specs:

Ryzen 7 3700x

Gigabyte B470M Gaming

Radeon 5600XT

16 GB G.Skill Ripjaws V

Kingston A2000 1TB M.2


r/pcgamingtechsupport 8h ago

Performance issue CPU Overheating

2 Upvotes

For some reason my CPU overheats within 20-30 minutes when I play games like AC Valhalla and Cyberpunk. My system is pretty clean and I have reapplied thermal paste just last week and still getting temps that go up to almost 100.

PC Setup:

Case: MSI MPG Series SEKIRA 100R

GPU: MSI RTX 3080 Gaming X Trio

CPU: Intel Core i9-10900K

RAM: XPG DDR4 D60G RGB 32GB (4x8GB) 3600MHz

AIO: MSI MAG Coreliquid 360R

Mobo: MSI MEG Z490 ACE

PSU: Thermaltake Toughpower GF1 ARGB 850W

Every part in my PC are only a year and 3 months old except for the CPU. I upgraded from an i5-10600K to an i9-10900K just last month. I have never had this problem before. This issue just started about a week ago. Thanks in advance for your guidance.

UserBenchmark Results: https://www.userbenchmark.com/UserRun/49977830

HWMonitor Results: https://imgur.com/a/uQj6N0c

MSI Afterburner Results: https://imgur.com/a/aDPZnEc

My Build: https://imgur.com/a/go35bpF


r/pcgamingtechsupport 10h ago

Hardware CPU Hitting 65-70°C (≈150-160°F) under minimal load and 95°C (203°F) in intensive games.

2 Upvotes

Edit: It has been fixed Solution

Thanks everyone.

Hello!

My CPU, an i5-9300H is hitting fairly high temps under minimal load (just Firefox with 2 tabs and discord) and it touches 95°C (203°F) in Halo 6. It is a laptop so it would definitely be 5-10°C higher than a Desktop PC but I'm still a bit concerned. I've also taken multiple measures to keep my components cool (ventilated room, elevated laptop).

Could anyone let me know if this is fine or if I should take any measures to keep it cooler. Thank you.


r/pcgamingtechsupport 14h ago

Troubleshooting Vanguard crashes constantly after upgrading motherboard and GPU

3 Upvotes

I upgraded from a MSI B350M Bazooka mobo, RX580, AMD 1600 cpu to a ASUS TUF x570 Plus, 6700xt, Ryzen 7 5800x cpu.

No issues before. But now, Vanguard crashes either right away, or after a single match. I’ve ‘Scanned and Repair’ed as well as uninstalled and reinstalled twice. I don’t know the problem.

Has anyone else ran into something similar? TIA


r/pcgamingtechsupport 10h ago

Discussion Is a dual fan RTX 3060 a much better performing card than a single fan Card?

1 Upvotes

Hey, so I'm trying to find an RTX 3060 and what I see is that the single fan is significantly cheaper than the dual cards.

To put it more precisely I found a single fan card priced at $620 whereas the cheapest dual fan card I can find is priced at $660 which puts the price difference of $40 or around 6% price increase, will the dual fan be worth it to buy?? or would it be better to spend that extra cost on something else?

Additionally, I dont think I'll be OC'ing the cards so I'm not too bothered or concerned about overclocking, and the games that I mostly play are Esports titles like valorant, NBA 2K22, apex legends, fortnite and with a 280hz monitor, but I would like to get in to some triple A games from time to time.

from my research the specs of the cards are basically the exact same, and a video I found on youtube LINK further supports that a single fan card is completely fine for the rtx 3060.

To put it in context the two cards that I'm talking about are

Gainward Pegasus: Gainward Pegasus

Palit Dual: Palit Dual


r/pcgamingtechsupport 14h ago

Hardware PC has no display or keyboard and mouse rgb doesn't work

2 Upvotes

Used 3 GPUs same problem, reset CMOS battery,switched around the ram does anyone have a clue on what I can do


r/pcgamingtechsupport 23h ago

Hardware Moving AMD Ryzen 7 3700X and stock cooler to new mobo- what thermal paste do I need?

7 Upvotes

My MSI x570 Gaming Edge wifi board is having issues, and I'm having it RMA'd. I'm probably just going to buy a new board and sell the replacement; I'm not happy with the performance I got on this board.

I'm keeping everything else and moving it to a new board. I know I'm keeping the Ryzen 7 3700x chip and the stock cooler it came with. I'm assuming that when I move it, I'll have to reapply thermal paste or a thermal pad. I remember that when I installed it, there was a thermal paste pad. Is this what I need to replace? Any tips on how to do this?

Or should I buy a different CPU cooler?


r/pcgamingtechsupport 13h ago

Troubleshooting CPU not boosting over 2.9 GHz under any circumstance

1 Upvotes

I recently bought myself an i5 10400 as an upgrade from an old xeon, however I realized when I checked task manager, it wouldn't boost above 2.9 GHz at max load, with the power plan set to high performance.

https://www.userbenchmark.com/UserRun/49973606

https://imgur.com/a/yGsq323

https://imgur.com/a/tlNErpu

https://imgur.com/a/QJPeC8e

temps above are when not gaming, with chrome open, when I play a game I usually get around maximum 70 degrees


r/pcgamingtechsupport 1d ago

Performance issue high end pc with horrible fps and stutter

3 Upvotes

CPU: Intel Core i7-10700K 3.8ghz

GPU: Nvidia RTX 2060S (Super)

SSD: Samsung 980 NVMe PCIe M.2 1TB

HDD: WD Blue 2TB (2015)

RAM: Corsair Vengeance LPX DDR4 3000 C16 2x16GB

MBD: Asrock B460 Pro4

userbenchmark : https://www.userbenchmark.com/UserRun/49959208

video of performance on minecraft vanilla: https://youtu.be/ajih0DNtfZQ

turbo boosting my cpu doesn't help with performance

i have the latest drivers with clean install

my cpu temps on full load are 54c ° and gpu is 60c °

when i turn in games or just move my pc freezes or stutters


r/pcgamingtechsupport 19h ago

Graphics/display Weirdest thing - can't figure out a solution

1 Upvotes

Hello everybody, I'm kinda desperate.

I'm a pretty experienced tech person, tinkering with computers since 15 years, doing system integration as a hobby / passion. I assembled and repaired a lot of computers and I have overall a pretty good knowledge of this field. However today, after a personal rig update, something I can't figure out happened.

Basically i switched my motherboard / case and ssd. After assembling my pc, I decided to test it before doing all the cable management, so I plugged everything in and turned it on.

Everything works but I had no signal on display.

After a few reboots and a clear cmos, I thought my graphics card died (the card is a 1080 ti). Maybe I accidentally damaged it during the process (even though I am always very careful). To verify this, I tried swapping it out and using another graphics card (a 1070 ti). With the 1070 the monitor showed picture and posted to bios with no problem. I switched back in the 1080 ti and tested the hdmi port instead of the display port I had used until this point. Still no signal.

I then switched to another monitor and to my surprise there was signal, with both hdmi and display port.

So basically now my main monitor doesn't work with my 1080 ti but it works with my 1070 ti and even with my 970 in both display port and hdmi.

At the same time my 1080 ti works with all monitors and all ports except my main monitor.

I tried to reset the monitor in the options, and even unplugged it for several minutes and nothing worked.

Monitor model is LG 27GL650F

At this point I have no clue how I can proceed and what is causing this issue.

Tomorrow I will try and set up my pc using another monitor and try to switch back to my main monitor once windows and Nvidia drivers are all properly set up.

If you have any idea or any thoughts, please, share them with me. I could use any help at this point.

Thanks


r/pcgamingtechsupport 19h ago

Troubleshooting Xidax pc not starting

1 Upvotes

So I bought a pre built/ custom built pc from xidax PCs. It’s a x570 as rock extreme 4 3070ti ryzen 5800x sea sonic 850w gold rated psu 3 g skill trident 3600mhz ram. Basically I just got it out the box plugged in the gpu and it doesn’t start. Motherboard lights up and has a code reader but I get no codes. I did a cmos reset reseated the gpu and ram but it doesn’t want to start. I tried so many things. My guess is they didn’t plug-in the front panel the right way. But it is plugged into the motherboard. I checked every single plug on the motherboard and everything is perfect. Everything lights up but fans don’t spin and pc doesn’t start


r/pcgamingtechsupport 19h ago

Hardware Rebooting pc

1 Upvotes

My pc sometimes freezes, then gives me a screen like this to finally reboot. What could this be? I updated my drivers, it’s an msi prebuilt i9 11900kf and rtx3800 with 800w supply

https://ibb.co/r08r5rg


r/pcgamingtechsupport 20h ago

Troubleshooting Online games freezing for a few seconds. Also do ping tests to router ignore internet connection?

1 Upvotes

First main question: does doing a ping test to the router just tell you about the connection of the computer to the router? Or is it also dependent on the internet? I realized I could probably test it out without interent connection but if anyone knows that would be great.

I am getting random screen freezes/ping spikes when gaming. Mainly league of legends. It happens about every other match. In game it says my FPS drops to zero and ping to 400 or some large number. But that's right after unfreezing. Sometimes the sound gets distorted as well. I'm trying to figure out if it's my computer or internet. I'll start off with my computer, what I've done and then what I'm currently trying.

My computer is an ASUS ROG Strix G15CS Gaming Desktop Computer, Intel Octa-Core i7-9700F up to 4.7GHz, 16GB DDR4 RAM, 512GB PCIe SSD + 1TB HDD, RTX 2070 Super 8GB GDDR6 ASUS ROG Strix G15CS Gaming... https://www.amazon.com/dp/B09BVNDHV3?ref=ppx_pop_mob_ap_share

Which I got recently when I moved in to a new apartment, so both my spectrum internet and computer are new. I've tried re-installing windows and drivers. Re-installing the game. Reseting router and modem.eveeything is connected and brand new. And I still get random screen freezes.

In addition, sometimes when I exit the game (or not) while it freezes, the monitor will lose connection. Also,, when I go to a new web page it often says it's unreachable and something to do with DNS servers. It doesn't happen on my work laptop or phone which is why I think it may be a hardware issue.

I have been doing to continously ping tests while Gaming which I stop when I get the screen freeze. One to Google servers to check my internet, and one pinging my routers IP adress. When pinging to Google I lose the signal. At first when pinging to the router I thought there was no change in ping then I realized it jumps to >3000 ms. I am not sure how pinging to router works, but if there is a spike there is it safe to assume that the problem is with the hardware? Somewhere between the router and the computer and not the internet itself?

Please let me know if you've ever encountered this problem or gave any ideas of what to do next. Thank you.


r/pcgamingtechsupport 20h ago

Discussion Forza Horizon 5: Nvidia Frame cap vs RTSS?

1 Upvotes

Which of these produces less latency/lag when used? I get differing results on Forza Horizon 5’s benchmark depending on which I’m using. (NVCP is 75-ish, RTSS is 62, not sure what those numbers actually mean.)


r/pcgamingtechsupport 20h ago

Troubleshooting Doubling my sound output

1 Upvotes

So I have a PC connected to my TV via HDMI that I use to play games. I'm wondering though is there a way to not have to always detect and identify my TV as the sound output manually and just have both my TV and PC set as audio outputs together?


r/pcgamingtechsupport 1d ago

Hardware 2080ti vs 3070ti for Apex Legends and Warzone in 1440p?

2 Upvotes

If you had a choice of either card without factoring in the cost, which would you prefer for Apex Legends and Warzone in 1440p and overall? The EVGA Black 2080ti or the EVGA FTW3 3070ti? Thanks!


r/pcgamingtechsupport 21h ago

Troubleshooting RTX 3070ti 4 outputs only 3 works

1 Upvotes

Title resumes it! My gpu can only 'feed' 3 video signals of its 4 ports! 3 being Display ports and one HDMI. I have to use two dp to hdmi adapters but even switching ports, cables, adapters the last physical hdmi wont work at all! I have a 650w power supply could it unpowered the gpu so it makes it not power the last hdmi port? DDU with different nvidia drivers and same thing... Faulty vga? Any thoughts on this? Thank you


r/pcgamingtechsupport 23h ago

Troubleshooting Asus ROG STRIX x570-E code '4d' troubleshooting help.

1 Upvotes

A few days ago Windows needed to restart for an update and the computer failed to reboot and was displaying a '4d' code at the bottom and the red CPU light in the upper right (it briefly pauses at code '54' before settling on '4d'. After a few attempts at restarting and spamming F2, everything loaded and appeared to operate like normal. First reaction was to uninstall the update, and a few test restarts had everything booting fine. After shutting down overnight, the same issue happened again. After spamming F2 or DEL again, I managed to get a POST failure message. So I jump into the BIOS and check everything--no issues or changes there. I thought maybe one of my connectors for a case fan was loose and maybe causing a short on boot. So I unplugged it, shut down, left it off for a few minutes and rebooted--successfully. So, I plug in the fan connector, shut down and wait 30 or so minutes. Turn on the computer and it boots. Problem solved? I guess not, because after starting the computer this morning, it gave me the same error and now I can't get it to respond to F2/DEL. I tried changing the CMOS battery, "clearing" the CMOS by connecting the pins, trying one stick of RAM, reconnected the CPU/PSU power cables--no luck. Short of reseating the CPU, I feel like I've tried everything.

I'm at a complete loss as to what could be wrong at this point. The system had no issues that I encountered up until this point.


r/pcgamingtechsupport 23h ago

Troubleshooting Trouble with Gaming Headset

1 Upvotes

Hello,

About a week ago I purchased my first gaming laptop (ASUS Zephyrus G14). I went from playing OW on PS5 to PC.

I’ve been using my Pulse 3D headset since its the only headset I own. However, my friends are having a tough time hearing me. I’ve tried boosting my mic on windows but it’ll only let me boost by 3dB.

I’m not incredibly tech savvy, so I’m having a tough time figuring out how to boost the mic even more. Does anyone have any ideas?

Thanks ahead of time.


r/pcgamingtechsupport 1d ago

Troubleshooting Troubleshooting Fan Connections

4 Upvotes

Hello,

I have a NZXT H700 ATX and Kraken X62. I was using the stock 140mm fans on the radiator with one 140mm rear exhaust fan that came with the case in addition to the AIO which was plugged into CPU_OPT on my Auros X570 Elite per the MOBA manual's instructions.

I recently purchased two Corsair ML140 fans to replace what I had on the radiator and three Corsair QL120 fans with one I used to replace the existing rear fan and then the other two I put on the top of the case. I'm not sure if this is relevant, but while installing these I also swapped out my Ryzen 5 3600X with a new Ryzen 7 5800X and swapped out two sticks of TridentZ RGB for two of TridentZ Neo. I updated my BIOS to F35 and noted that the fan curve is set to "Normal", which has always worked for me.

My computer boots and seems to be running fine, but it's much, much louder than it was before. I am seeing the following in CAM: CPU (Temp 50C; Fan Speed 1935 RPM); EVGA RTX 2070 Super (Temp 31C; Fan Speed 1000 RPM). I left the fan connections basically the same with the ML140s connecting to where the old NZXT stocks fans were and the QL120s inserted into extra connectors on the same wire (I apologize for the lack of technical terms here, I'm not sure what the connectors or that wire is called). I was short one connector for the fifth fan so I bought a Noctua NA-SYC1 4 Pin PWM Y Splitter Cable to use to make sure they were all connected. The QL120s are also connected to the iCUE Lighting Node, which itself is connected to my MOBA via UBS2.0 header.

Is there anything apparent that would be causing my computer to be so loud? Please let me know if there are any details I can provide to help narrow down the issue.