r/techsupport Mar 17 '22 Wholesome 3

Mom broke my PC :/ Solved

Yesterday we did a family gathering at my place and decided to watch my parents old wedding clip. It got late and I decided to go sleep because school started at 7 AM tommorow. Told my parents to press the power button on the top of the case to turn the pc off after they finished watching the clip. Next day when I came from school I booted it up, everything looked and it is still looking fine visually(my pc rgb configuration loaded,mobo light is on etc.) but there was no display. Called my mom and she said that she unplugged the pc while it was shutting down. I already reseated most of the cables, the gpu, the ram, deep cleaned my pc but with no success. One important thing I have to mention is that the pc didn't even display images when I unplugged the hdd, which maybe doubts the happy probability where just the windows files got corrupted and everything was fine hardware-side.

EDIT: Problem solved. I managed to get the pc to display correctly by connecting it to my TV which disabled the fast boot,don't ask me how. The pc is stuck on a system automatic repair loop,which is not that big of a deal knowing it is because of the corrupted OS. Will reinstall Windows. Thanks again for all the support and help.

341 Upvotes

284

u/tagaderm Mar 17 '22

Shot in the dark but is the monitor actually on or could she have turned off the monitor power button?

77

u/BooksofMagic Mar 17 '22

turned off the monitor power button?

Or maybe she even unplugged it, or jostled the cable loose while messing with it. Check BOTH ends of that cable to make sure it's plugged in. Also check the display cable to make sure of the same.

38

u/SrslyNotAnAltGuys Mar 18 '22

This. Even if the HDD was removed and melted into slag, it should still POST and prompt for a disk.

1

u/DarknessTheKiddd2 Mar 18 '22

I have seen monitors crash where they act as if they are fine but dont accept signals anymore until you power cycle via a full removal of the power cord even. my current main screen being a Asus VG268QE from like 2012 that full on locks up but acts as if its fine if you dont try and interact with its controls. The standby light stays lit but the whole monitor is locked up. The tech in a monitor can crash also, just not as likely with newer better stuff. This was just the best 144Hz monitor I could get at the time going entirely based off of the pixel response times and input lag and ignoring all other factors about it.

1

u/Spyzilla Mar 31 '22

I've had weird issues with my VG248QE and had to remove the cable + hold the power button to fix it. Very annoying

1

u/DarknessTheKiddd2 Mar 31 '22

For me it just requires unplugging it and waiting for the light on the power button to go out then plugging it back in when it does that. Still annoying though.

52

u/canamericanguy Mar 17 '22

This. And also if it is a corrupted OS, unplug the hdd(s) and get into the bios to verify screen output. Might need to plug the monitor into the motherboard instead of gpu for this. If still nothing, it's a deeper hardware or PSU issue.

20

u/aykcak Mar 17 '22

Yeah but op sounds to be experienced enough to have checked that first

78

u/Dazz316 Mar 17 '22

We've all been complete idiot's at one point or another.

Always check the basics first.

35

u/MythGuy Mar 18 '22

Always check. Always ask. And don't get huffy about how experienced you are when asked.

Because, as you said, we're all idiots at some point or another, and I've had an hour of troubleshooting end when a user asked "Oh hey, is this even plugged in?" and plugged it in. More than once.

8

u/BooksofMagic Mar 18 '22

I once had a user that couldn't log into his laptop reliably. I tried to troubleshoot remotely and couldn't find an issue. Called another tech and they had it solved in 5 minutes - faulty key on the keyboard only worked intermittently. Of course they also got the benefit of knowing what I had already tried but still.

2

u/wannabegame_dev Mar 18 '22 edited Mar 18 '22

This.

I had a gateway router go out on me. I checked everything, checked all the cables, tried plugging it in and out, nothing.

I work from home, so no router means no work. I took like two days off from work with no internet while I waited for my ISP to send me a new one. We hounded the ISP to get it to us that quickly because I needed it for work.

We finally got the replacement router (quicker than we anticipated even) and it turns out…. Router wasn’t plugged all the way into the power strip. It was just sort of sitting in the socket, loose. Probably one of our cats pulled it loose. Which is not only SUPER dangerous but also.. 🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️🤦‍♂️

Luckily I have a cool boss who just laughed and made fun of me for it for like a week. And I got like two days off paid, so it wasn’t all bad. But let me tell you, I felt stupid. Mostly because I know my ISP got the “broken” router and probably facepalmed about as hard as I did.

And I’m pretty relatively tech savvy.

1

u/WhatIsARolex Mar 18 '22

^ This. I have many years of EXP in IT and one time at home it took me 20min to realise why printer is offline... USB cable was unplugged.

12

u/ashlayne Mar 18 '22

Fun story: At my last job I was primary tech support for the company. Had a coworker who couldn't get her computer to turn on. Took me fifteen minutes to figure out the power strip wasn't on. It should have been the first thing I checked.

47

u/crwlngkngsnk Mar 17 '22

Have you re-started it with the HDD unplugged?
Is the GPU your only video out?
If there was an electrical issue from her unplugging it (why would she do that!?) I think the mobo usually takes the hit if the PSU doesn't, but it kinda sounds like maybe a GPU issue.
Do have other components to try swapping around?

35

u/Stefan_SneakerHead Mar 17 '22 edited Mar 17 '22

Restarting the PC with the HDD unplugged still resulted in a no display. Booted it with my integrated Vega 11 and still no display. She did that because she is unexperienced with any kind of technology. Swapped the Sata cable,HDMI cable,Monitor and still no display.

18

u/Tech_surgeon Mar 17 '22

crap if i had to guess you might have damaged something by unplugging (removing the grounding) at a bad time while its powering down can cause feedback since theres nowhere else to go but to ground through the case itself.

4

u/McNinjaguy Mar 18 '22

EDIT:

I saw the other comment about swapping the monitor, ignore this comment.

40

u/maldax_ Mar 17 '22

press the caps lock when its on and lit up...if the light goes on and off its working...just a display issue

32

u/Stefan_SneakerHead Mar 17 '22

Caps lock works

33

u/Vengeance1020 Mar 17 '22

Reading the comments definitely sounds like a display or displayout issue. Caps lock working suggests bios initialized successfully, I'd also get up to the HDD and listen for spinup and clicking, if you hear mechanical noises for a long period then I'd bet Windows is booting up normally

An HDD LED if you have one can tell you the same, and will indicate that the motherboard is initializing and booting normally. Does the display turn on normally otherwise? Backlight on and monitor logo (if applicable)? If so then I'd think the cable somehow went bad, if not then I'd examine the panel carefully, make sure the monitor is getting power (lights etc) and make sure the panel isn't damaged. If you have another display lying around (or TV if the computer has an HDMI port you can use and a cable) I'd try that and see if you get an image

Best of luck, hopefully you can get it sorted!

5

u/Stefan_SneakerHead Mar 18 '22

Thanks for the support. The led hdd activity blinks and looks normal until it gets stuck and stays on

1

u/Vengeance1020 Mar 18 '22

What method did you use to reset the CMOS? Did you pull the battery for over a minute with the power supply shut off?

5

u/Stefan_SneakerHead Mar 18 '22

Yes,did exactly that and waited almost 15 minutes,no result

2

u/Vengeance1020 Mar 18 '22

Strange, beyond that the only thing I can think to try is removing components one by one and trying to power on until you either see a difference in behavior or it posts successfully. Go as deep as reseating the CPU if you have to, otherwise I think it might be gone. Hoping I'm wrong and either you or someone else figures it out, best of luck mate

31

u/Master_Mura Mar 17 '22

So, to summarize:

  • you can start the PC and everything except display signal is normal

  • you can use capslock so the pc recognizes the keyboard

  • no signal even on BIOS splash screen

  • swapped out monitor did not work

  • using the video port of the iGPU doesn't work either

  • cmos already reset

Is all this correct?

Do you own a beeper?

5

u/Stefan_SneakerHead Mar 18 '22

Yes. And nothing beeps. Strange thing is that my gpu fans spin when nothing appears on the screen, and usually when I am not playing a game they do not spin and the Fan Stop light is on. Another strange thing is that as soon as I press the power off button my pc stops,instantly,like a force shutdown.

1

u/FEARtheMooseUK Mar 18 '22

You probably already have checked this, but have you tried plugging in a totally different monitor and relevant cables for said other monitor? And do you have a multi monitor setup?

2

u/Stefan_SneakerHead Mar 18 '22

Yeah,alrwady tried that with no success.I also have a single 27 inch monitor

2

u/Stefan_SneakerHead Mar 18 '22

Yeah,already tried that with no success.I also have a single 27 inch monitor

2

u/FEARtheMooseUK Mar 18 '22

Fair enough! In that case then seems other folks have mentioned everything else i was going to suggest.

If you have no luck after checking the mother board diagnostics etc etc and are still stumped i would personally take it into a repair shop if that’s feasible before you start replacing parts. Shops like that will have many spare parts to swap in and out of your machine and thus be able to tell you what part is actually the issue. Bit more expensive but more reliable to actually be able to swap bits in and out

30

u/Onecrappieday Mar 17 '22

Connect a different monitor to the outside port using vga, hdmi, USB etc. Video = monitor bad. No video = gpu or mobo

55

u/Trademeyourbacon Mar 17 '22

That really sucks man I hope you figure out what happened

25

u/Stefan_SneakerHead Mar 17 '22

Thanks for the support fam 🙏

13

u/lttitus Mar 17 '22

Have you checked the plug going into the monitor/tv? Sounds dumb but maybe the connection was loosened when she unplugged the pc.

7

u/Stefan_SneakerHead Mar 17 '22

Certainly did that.

12

u/Draecoda Mar 18 '22

Okay. I had a quick scroll through the comments.

You've tried a different monitor. You've tried integrated video as well as your video card.

When you tried integrated video did you remove the video card?

I noticed you're talking about unplugging cables and all shorts of stuff - you can stop as this is not the issue.

Let's make this more simple:

  1. Your tower has a LED for hard drive activity? If you are successfully booting into Windows but have no display, then at the very least your HDD light will be flashing away.
  2. If your hard drive light is not flashing, then you are experiencing a hardware issue that is preventing your system from POST. If you did not remove your video card before, try to do so now and see what happens.
  3. Most motherboards these days come with diagnostic lights or a number code on the board itself - does motherboard have anything like this? If so, this will give you an indicator as to where it is stuck.
  4. Most motherboards also have the speaker built into the motherboard itself. Remove the RAM from the motherboard, it should beep at you. (Assuming there is a speaker)
  5. Now that you have performed the above if you still are not getting anywhere it is time for you to replace the cheapest component - the power supply. Make sure you get a new one that has the same wattage or more as your current power supply. I'm thinking that if your computer had a surge from pulling the power the power supply should take the hit and your system should remain intact.
  6. If you have done all of the above and you still are not successful, there is the small chance your motherboard has failed. You may want to take it in to a repair shop to verify if this is the case.

I should actually point out that if you are not skilled at repairing your computer I would proceed with caution or just avoid the hassle and take it in - you do not want to make your situation worse. Also, make sure you unplug power before doing any of these steps.

2

u/Gauresh_Draws Mar 18 '22

From reading the comments it looks like either the monitor was damaged or the psu , but as OP pointed out the other lights turn on , so probably the monitor fried out

1

u/Draecoda Mar 18 '22

The monitor is definitely not the issue as I believe I read OP tried another one.

1

u/Stefan_SneakerHead Mar 18 '22

Yes,I removed my dedicated gpu before trying the integrated graphics. The drive activity led is blinking, which indicates drive activity,but after some time it gets stuck and stays on. I am almost sure I do not have any diagnostic lights on my B450 motherboard,If I was home I'd double check but I am not.No result with the beeper too.

1

u/Draecoda Mar 18 '22

I would need the name and model of motherboard to confirm.

So with.. beeper. You have pulled the ram?

Does the HDD light have a pattern or is it definitely hard drive activity?

1

u/Stefan_SneakerHead Mar 18 '22

My motherboard is an Asus B450-M (may have messed up the name).The hdd light definitely indicates hdd activity and I do not have access to the beeper anymore

1

u/Draecoda Mar 18 '22

When you say beeper. You mean internal speaker?

The beeping would only occur if no RAM was installed.

54

u/sifatullahrafy24 Mar 17 '22 edited Mar 17 '22

disconnects the pc while it's shutting of wtf?????? who even disconnects there pc ?????? soo many questions good luck bro

6

u/Master_Mura Mar 17 '22

I assume it's one of those electricity plug splitters with a switch so you can cut the power to everything that is connected to it. A few years ago, energy requirements for shutdown machines were lackluster and even when off, many machines drew 10+ Watts. So I get why she could have disconnected it. But still... during shutdown, that's hard.

3

u/Joe_Mency Mar 18 '22

When shutting down it literally says "do not turn off" lol

3

u/GLIBG10B Mar 18 '22

No it doesn't, unless it's installing updates, but Windows can usually recover from that

3

u/bajungadustin Mar 18 '22

There are quite a few people put there who un plug things when not in use. It took years to get my wife to not unplug the microwave or the toaster when they were not being used. She always said it was to save electricity and to be fair her electric bill was generally substantially lower than mine. Like sometimes $100 a month lower.

28

u/-fantasy- Mar 17 '22

Have you never lost power while using your PC? I did numerous times and it never broke anything, not even the OS. It's definitely weird.

17

u/R4B_Moo Mar 17 '22

During shutdown there's a few key processes that need to happen. If you pull the plug during those? Yeah... Reinstall windows time.

12

u/stealer0517 Mar 17 '22

I have never had windows corrupt itself from powering off while shutting down. Granted that's not a regular thing I do, but I've had it happen a few times and never had any issues that would need a total reinstall.

4

u/-fantasy- Mar 17 '22

I suppose the risk is always there. It shouldn't break anything hardware-wise though.

3

u/[deleted] Mar 18 '22

[deleted]

1

u/R4B_Moo Mar 18 '22

Your linking to articles regarding forced shutdowns during normal operation and not regarding shutdowns during deactivation of Windows. I'm a noob just regurgitating what I've heard from ICT. As an 3d animator my computer science knowledge is rather limited.

So, from what I understood: during boot and shutdown windows does things in registry and on bios. Making it possible to get critical errors in the core processes of the software/bios. But do expand my knowledge if I'm wrong. Always open to improvement and learning

1

u/casecaxas Mar 17 '22

and what happens to the files?

2

u/R4B_Moo Mar 17 '22

Depends on a lot of things.

1

u/Master_Mura Mar 17 '22

Depends on what part of the shutdown it was. Sometimes you can restore them but usually it's gone.

1

u/R4B_Moo Mar 18 '22

Well, it's almost always possible to have an computer store with a decent tech guy recover data from the hard drive. Most of the data damage will be in the OS, not the files as far as my knowledge goes.

1

u/Master_Mura Mar 18 '22

That is true. You can take the hdd/ssd out, hook it up via usb to another device and save the data on it. However, sometimes the filesystem itself can corrupt. It's rare but it does happen.

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1

u/spoiled_eggs Mar 18 '22

You never met an old person have you.

1

u/ahandmadegrin Mar 18 '22

And this is why you should never turn off your computer, kids. Even so, sounds like OP is extremely unlucky. I've had more than a few power outages and the other day I spilled energy drink on my tower. Shut off psu and unplugged faster than I realized I could move.

PC still works just fine.

OP, consider investing in a UPS. Likely wouldn't have helped with you mom situation, but if you ever have an outage it gives you time to gracefully shut down.

7

u/foursevenniner Mar 17 '22

why the hell did she unplug it omg... did you also check the monitor cables too? make sure it's plugged into the wall and back of the monitor properly, and make sure she didnt unplug the monitor from the gpu at all.

1

u/Stefan_SneakerHead Mar 18 '22

Checked everything

15

u/ExTrEmE9x Mar 17 '22

Try resetting CMOS, pull out battery if you don't have jumper for that.

4

u/Stefan_SneakerHead Mar 17 '22

Didn't work

6

u/ExTrEmE9x Mar 17 '22

Is there any beeps or debug codes on motherboard?

5

u/Stefan_SneakerHead Mar 17 '22

Nope,everything looks normal

4

u/ExTrEmE9x Mar 17 '22

Can you try your GPU in another PC?

My PSU once died after moving PC to another room, plugged everything normal, and dead. It was cheap PSU, and i had luck nothing else died. Your PSU is probably fine, if keyboard caps, numlock works after you power it on.

Also did you tried another port on GPU? And if you have integrated gpu, try that, but unplug dedicated gpu, so Bios can switch to integrated.

6

u/realmrmaxwell Mar 17 '22 edited Mar 17 '22

how long did you remove the cmos battery for because when i had a bad overclock i removed the battery then after 2 minutes i put it back in and it still wouldn't boot so i took the battery out again and left it for over an hour with no battery and the power supply turned off and the mains cable removed from the power supply and pressing the on button on the case 10 times to remove any traces of power out of the board. At the end of it all and putting the battery back first and plugging back in the cable and turning on the psu then it all fired up fine.

you might also want to spam delete or f12 or whatever your bios key is as soon as you press the power button just in case your pc has fast boot enabled and only shows up the bios screen for a millisecond , an unlikely theory but still something to try none the less. mine is delete on a gigabyte board

7

u/ExTrEmE9x Mar 17 '22

Yup, forgot to mention that. Best way is to press power button few times, to discharge caps, so you don't have to wait.

5

u/immaZebrah Mar 17 '22

Try the mobo video port to connect to your monitor?

3

u/Stefan_SneakerHead Mar 17 '22

Yeah...tried the integrated graphics and my dedicated gpu...

7

u/Vengeance1020 Mar 17 '22

Oh also if you try integrated graphics you might need to remove the dedicated GPU for the integrated graphics to run default

3

u/[deleted] Mar 17 '22

Have you tried using a different output? In other words, if you were using HDMI to connect to the monitor, is it possible the computer is now using VGA? I have had issues where the computer was outputting to a port I didn't expect and wasn't automatically adjusting to the one that it should therefore the screen stayed black even though it's booting up fine. Find a VGA cable or DVI or whatever you're not currently using, or even try a different HDMI port if you're using one? Though you mentioned trying both integrated and discrete GPU's so maybe this won't help. I'm assuming you've tried different cables? Do you have a speaker that tells you if its beeping at post? Modern motherboards you have to add that capability and often don't beep. I've had weird power supply issues over the years as well that can lead to similar problems as well. Good luck! Keep us posted!

1

u/Stefan_SneakerHead Mar 18 '22

I tried almost everything you mentioned. No success

3

u/Meadowlion14 Mar 18 '22

Okay this isnt a bios issue.. this is an OS issue or display issue.

You need to unplug all drives and using a different PC install a bootable iso on a flash drive (linux or you can even just do memtest). Plug it into your rear IO usb and try to boot into that. If that doesnt work you may have a weirder issue but capslock means it posted so ram and cpu at least are fine.

9

u/hentai69xXx69 Mar 17 '22

Support dawg ❤

14

u/Gambit275 Mar 17 '22

i love how parents can't keep their hands off our stuff

3

u/b0atBuy3r Mar 17 '22

Have you tried plugging anything else into the monitor? Games console etc? How are you sure it's the computer?

1

u/Stefan_SneakerHead Mar 18 '22

Because I plugged the pc in my tv with a different hdmi and the problem was still there

3

u/Matt-ayo Mar 18 '22

If on multiple monitors and multiple HDMI cables you get no output from the motherboard video output OR the GPU output then more than likely its your motherboard that's fried. If you can test a different compatible motherboard I'd recommend that - otherwise from reading the comments and your responses the only other alternative (assuming you haven't blundered by using bad monitors or bad video cables) is that both the motherboard and the GPU are toast, which is less likely than only one component being broken. If only one is toast it should be the Mobo.

3

u/ThoughtNinja Mar 18 '22

Like others have pointed out this has nothing to do with software or OS issues. Can't be at this point. You've pulled ram and booted. Nada. Pulled the HDD and booted. Nada. Tried onboard video. Nada. (Unless you didn't pull the GPU card and then try onboard.) If so we can rule that out if onboard didn't work like that either.

So since it's hardware I'd assume a few things. GPU, both onboard and card took a hit which means mobo is toast. PSU took a hit. Or, and here's the kicker. it's something stupid and simple like the power cord to the PSU.

If you have another one on hand try it and see. Also try hooking up the PC to any LCD TV you have and see if it boots and displays. if it doesn't that rules out the monitor as a culprit too. I would test anything I could find on the monitor itself just to see.

One of these things is your issue. Mobo, PSU, power cord, or potentially monitor. Like others have already pointed out too the only way to know that your files are intact is to pop it in another system and test it.

5

u/Jedworm Mar 17 '22

So! I was here two months ago. EXACT SAME situation. I 99% guarantee its your MOBO. Not your PSU or GPU. I've read all the comments and everything you tried. I had to bring mine to a tech, and get my mobo shipped back to ASUS under warranty.I'm sorry man, but I can guarantee its fried. No one likes to hear it, but at least it's cheaper than a GPU or CPU?

My condolences bro.

1

u/Stefan_SneakerHead Mar 18 '22

Oof,the worst happened. Thanks for the useful info

3

u/Arcudi Mar 18 '22

I’d much rather swap a mobo than a GPU.

5

u/SenseiBonsai Mar 18 '22

I would ask if your located in the netherlands to come by my store and i would repair for free, then i checked ur profile. Ur just a griever in every game and u got ip banned in multiple games. So im happy u cant play anymore. Karma is a btch

-2

u/Stefan_SneakerHead Mar 18 '22 edited Mar 18 '22

God's plan, PC is working fine now tho :)

2

u/SentorialH1 Mar 17 '22

Jump the bios.

2

u/hemh007 Mar 17 '22

goodluck man, i hope you will fix your computer

1

u/Stefan_SneakerHead Mar 17 '22

Thanks man 🙏

2

u/Elena_La_Loca Mar 17 '22

Can you even get to bios?

2

u/lunarobverse00 Mar 17 '22

Does your computer have integrated graphics? If so try plugging the monitor into that, maybe after pulling the GPU card. Or if you can find a second monitor, try that; or that monitor on another PC.

2

u/Stefan_SneakerHead Mar 18 '22

Already tried that,Thanks for the help. Happy cake day!

2

u/AuntyErrma Mar 17 '22

Given your Mobo isn't showing bios, could your power supply be involved? Maybe your motherboard isn't getting the power it needs to boot? Given the rgb + other stuff is working, this is less likely. But worth checking.

Can you test your power supply? Maybe it was damaged, rather than the motherboard.

Given your motherboard/power supply could be the problem, your data may be ok.

2

u/nullpassword Mar 17 '22

unplugged the monitor?

2

u/Thang02gaming Mar 17 '22

No offence but who the heck unplugs a desktop when done with it?

2

u/iUmay Mar 17 '22

Remove everything then put it back. This happend to me an all I did was take the ram out and put it back again.

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2

u/[deleted] Mar 17 '22

Go through the monitor setup and make sure she didn't change some input setting that doesn't automatically change back. Check or even replace the monitor cable. Try a different monitor or plug it into a TV and see if that does anything. Try different port combinations on the GPU and monitor. WHY? Because I've seen all those things bring computers back to life for no reason I need to fully understand and it's easy to do.

Switch from dedicated to onboard GPU if that is an option or try another GPU if you can.

You might also want to make sure you power it down ALL the way. Unplug it or turn it off at the power supply switch if you have one AND THEN press the power button to drain out an capacitors.

2

u/otterripo11 Mar 18 '22

all that i was gonna reccomend is here but try another gpu or integrated graphics without a gpu, and maybe swap gpu with another pc to see if its a gpu problem, otherwise good luck 🤝

1

u/Stefan_SneakerHead Mar 18 '22

Thanks, I will try that

2

u/gendovtsv Mar 18 '22

I can't be much of a help but why would you turn off your PC? Just leave it on wtf

4

u/pksato Mar 17 '22

Can be only the problem on the monitor.
It show manufacturer/model splash screen?
Or, if disconnect all video cables show information no no cables connected?

10

u/Stefan_SneakerHead Mar 17 '22

The monitor is not the problem, already tried swapping it and still no result

3

u/ByGollie Mar 17 '22 edited Mar 17 '22

When you turn it on - there's usually the UEFI/Bios screen flashing by rapidly, sometimes the motherboard or OEM manufacturer logo - does that appear?

And to rule out a monitor problem, TVs usually have spare HDMI port as well.

If you can log into your internet router from another device like laptop/tablet - you can typically check connected devices - your PC should be listed in there if it's loading correctly

If you're testing the PC without the graphics card plugged in - make sure that the CPU is one that has onboard GPU. Clear the CMOS - typically a switch or jumper and/or remove the CMOS battery for an extended period - press the power button for 15 seconds whilst the battery is out - that'll drain the CMOS entirely.

Any Ryzen CPU with an X at the end doesn't have a graphics core.

1

u/Stefan_SneakerHead Mar 18 '22

Literally nothing appears, not even the asus motherboard logo.The internet router thing is very smart,I'll do that asap. Removed the cmos battery for almost 15 minutes, still nothing. I am sure that my cpu has integrated graphics.

1

u/ByGollie Mar 18 '22

That's not a good sign - might be hardware

Honestly tho - i'd give your mom a pass on this - as I don't see any way of accidentally causing this - unless she started a BIOS/Firmware update and turned it off halfway through - bricking the board.

Given your description of her IT skills- that doesn't seem likely.

When the battery is removed - remove the power cable and keep the power button pressed in for half a minute. That'll clear any residual power in the capacitators.

1

u/Kroan Mar 17 '22

Can you get to the monitor menu before you turn the computer on? It really sounds like the monitor power cable just isn't plugged in

1

u/Stefan_SneakerHead Mar 18 '22

I can get to that, I am now sure that the problem isn't monitor related

2

u/JBS786 Mar 17 '22

I am going to be the elephant in the room and say I am sure she didn't do anything deliberately to intentionally cause you this worry, she probably isn't even aware of it.

Hope it gets fixed though

2

u/Eatmorechips44 Mar 18 '22

For future reference I don’t think pressing the power button on the pc is much of a healthier alternative, shut it down through software.

2

u/Crimtide Mar 18 '22

That's exactly what the power button does.. When you press the button, it's literally telling windows to shut down the system. That's why we have the "When I press the power button" setting in the "Choose what the power buttons do" section. https://i.imgur.com/N2Cj281.png

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2

u/Stefan_SneakerHead Mar 18 '22

Update:I missed something very important.In a few hours I will try and boot up the PC while it is connected to my TV. I do not know why but whenever I start my PC while it is connected to the TV the fast startup gets disabled and I can see the motherboard asus logo and can boot into bios. Usually when the PC is connected to my monitor it boots directly to the sign in screen, maybe because of the resolution change (from 1080p to 4k but again,I don't know) will update once done and i really hope I'll get post because my day is ruined and my dissapointment is imeasurable.

2

u/jessrainbow7777 Mar 18 '22

As your mother broke it, why are you the one having to chase up solutions to fix it? Surely that's her responsibility.

2

u/MicaLovesKPOP Mar 18 '22

Do you not have family or do you just have terrible family?

2

u/monkeyz1daking Mar 18 '22

I'm sorry but you're ignorant.

1

u/Crimtide Mar 18 '22

You ever told your mom to fix something she has no idea how to fix? Or what to google? Or post on reddit techsupport for help? Or worse, as a adult tell her "Here mom, take my PC to a shop, tell them what happened, and pay for it, then bring it back." Mother's deserve respect, especially when shit like this was just an accident. Just get the fix and have her reimburse you for it at the most. JFC.

1

u/NullvalueV2 Mar 17 '22

Make sure to check the monitor for input settings. If it got switched off Auto it might be looking at the wrong input.

1

u/value_vacuum Mar 18 '22

Sucks, i feel for you.

Gonna stick up for the non-technical: your mom didn’t break your pc. Bad luck or design broke your PC.

Still, that really sucks and i hope it works out.

I’d start with easy/dumb sounding stuff, first: Is the monitor powered on? Does the monitor work on other devices/does another monitor change anything? Can you take the gfx out of the equation/can you get the gfx card to work on another pc?

This really sounds like a display or monitor issue. I see you’ve tried swapping the monitor; devil’s advocate: did you change the cables as well?

I would suggest trying any Linux live image to see if that works but from what you’ve mentioned so far, it won’t.

Power off the pc. Unplug the pc, make sure the power switch on the psu is in the off position hold the power button down for a few seconds. Keep the switch in the off position and plug the thing back in. Flip the switch. Press the power button if necessary. Hope.

It’s no coincidence that everyone is telling you to check the monitor; it’s partly because your description suggests it’s the monitor, and partly that if it ISN’T the monitor or a silly cable or something similar, then it’s starting to look like a big problem.

Try not to blame your mom.

Good luck!

2

u/Stefan_SneakerHead Mar 18 '22

I am not blaming my mom. I changed the monitor with my tv and also the hdmi without any success. Thanks for the help, I will try and do some more general troubleshooting before I start replacing the components

-1

u/R4B_Moo Mar 17 '22

Pulling cable during shutdown. I guess the OS (windows) got fcked. So, software issue. I guess it's time for a fresh install...

1

u/Stefan_SneakerHead Mar 18 '22

I hope that is the problem,will try reinstalling windows asap

1

u/R4B_Moo Mar 18 '22

If there were any important files on your PC. You can have a tech store recover them for you. Cuz reinstalling windows will wipe everything

1

u/2Mango1Fridge Mar 18 '22

I think they probably pulled more cables than only the power one. Did they pull the cable from the wall or actually from the back of the pc?

1

u/Stefan_SneakerHead Mar 18 '22

They pulled it from the wall. But no,I am more than sure everything is seated correctly and all cables are plugged in

1

u/matteo311 Mar 17 '22

So even if the unplugging completely wrecked the OS you should still get the bios output before the machine posts. Does you motherboard have a video out port, if so test it. Check the monitor attached to something else. Have you confirmed the monitor is fine?

1

u/Stefan_SneakerHead Mar 18 '22

I can't even get into bios. The monitor is completely fine

1

u/Josepepowner Mar 17 '22

Swap the monitor if possible. Think that's the issue. Do this with the monitor. Unplug it from the wall and the back of the monitor. Unplug the display cables too. So disconnect everything. Now plug in the display cable no power. Now plug the power cable in but to the wall only. Now while plugging it into the back of the monitor hold the power button on the monitor for like 15 seconds.

With all this does the monitor ever say anything in the screen. Like detecting signal or can't find signal. Does the monitor at any point display anything. It really sounds like the screen is the problem. Especially with the caps lock test.

2

u/Stefan_SneakerHead Mar 18 '22

Yes,the monitor works perfectly

1

u/shokalion Mar 17 '22

Just to be clear, the monitor is getting power, right?

This sounds like purely a display problem somehow.

Just unplugging the machine shouldn't cause any hardware problems - at worst in can bork your install, but that shouldn't stop anything displaying.

Is the monitor on the correct input, are the cables all plugged in correctly to the monitor and the GPU.

I'd try stuff like that. Opening and reseating everything should be pretty far down the list of things to try if all they did was pull the power while it was shutting down. Shutting down is just something that organises the files and whatnot on your drive so it can switch off without data being compromised, it shouldn't affect anything else by not doing that.

1

u/Stefan_SneakerHead Mar 18 '22

The monitor is getting power,I can mess with the settings and turn it on, but it doesn't receive signal from the PC

1

u/swjbro97 Mar 17 '22 edited Mar 17 '22

First, try testing a different monitor like most have said.

Have you tried to boot into the BIOS? Might want to try that, depending on the motherboard manufacturer the button will be different on boot.if that works, thats good. It’s probably just a corruption of the windows install.

If nothing else works, I think your best option might be to do a backup by live booting into Ubuntu, backing up the data on your windows machine disks, and performing a fresh install. Below is instructions on how to do the live boot ubuntu.

https://www.intowindows.com/use-ubuntu-live-usb-to-back-up-data-from-unbootable-windows-pc/

Edit: I would say my advice should be your last resort if nothing works, kind of a scorched earth if hardware isn’t the issue.

1

u/Stefan_SneakerHead Mar 18 '22

I will consider and keep you updated

1

u/Eggman8728 Mar 17 '22

Any blinking lights or beeping? Some mobos give error codes that way.

1

u/Fourier_Transform Mar 17 '22

I have nothing really constructive to offer on troubleshooting, but maybe she got impatient? My theory is possibly it was preforming a windows update and taking to long so she unplugged it. Could have been the 1 in a million chance she unplugged it during a very specific process that bricked the pc?

1

u/BionisGuy Mar 17 '22

What monitor do you have?

My monitor acts up if there's a sudden power outage or similar so it doesn't give me any signal. Unplug your monitor for 15 seconds or until the light turns off from it, plug it back in and try again.

1

u/Stefan_SneakerHead Mar 18 '22

I have a samsung 27 inch curved monitor,that is everything i can remember.Will try that once I get home

1

u/pacmain Mar 17 '22

What is the behavior if you pull the RAM? After reseating is there any difference?

1

u/Stefan_SneakerHead Mar 18 '22

Yes,if I boot with one ram it gets stuck in a restart loop

1

u/muffin_head87 Mar 17 '22

This happened to my sister one time she kicked the plug while it was one and had to swap the psu and Al was good, try out the paper clip technique for that

2

u/Stefan_SneakerHead Mar 18 '22

I will try it,thanks for the tip

1

u/BrandenJ29 Mar 17 '22

It always concerns me why anyone unfamiliar with technology always do the most outlandish things without knowing anything.

1

u/Bad_Borgs Mar 17 '22

Have you tried an a different video card ???

the one you have might have died or has some other issue.

If you can, use a cheap video card or pull the video card and try using the onboard video from the motherboard.

1

u/SenseiBonsai Mar 17 '22

Hmm your mother unplugged while pc shutting down... thats should not give the problem u have as a result. It can lead to a lot of problem but not really this problem. It seems like a video connection problem. Because even with corupted hdd you should still be able to load in bios. Your problem is one of those , bad hdmi, bad gpu, bad monitor, bad gpu hdmi output, or a mix of those. I suggest to try a displayport cable or vga if your system supports it.

1

u/Stefan_SneakerHead Mar 18 '22

My pc support vga but the monitor doesn't,I don't really know what tot do

1

u/pythonbashman Mar 17 '22

Start with the dumb. Is the monitor plugged in?

1

u/Stefan_SneakerHead Mar 18 '22

Lol,wish the problem was that.

1

u/RubixRube Mar 18 '22

do you have a TV or something with an HDMI input you could hook the computer up to? Suspecting it is the display and not the PC

1

u/Stefan_SneakerHead Mar 18 '22

Yes,already did that but with mo success

1

u/darthatheos Mar 18 '22

Could it be the power supply?

1

u/gordonbombae2 Mar 18 '22

It really doesn’t add up, unplugging the power cable while shutting down should not completely brick the computer to where no matter what the display is permanently “off”

1

u/Stefan_SneakerHead Mar 18 '22

Ik man,I don't know what happened or if she doesn't want to tell me something

1

u/[deleted] Mar 18 '22

[deleted]

4

u/Stefan_SneakerHead Mar 18 '22

I really am kinda upset,and the gas on the fire was that I got accepted as a media creator somewhere and I have 1 week to record and edit a youtube video.I can't do that without my PC :(

1

u/brassknucks77 Mar 18 '22

A lot of suggestions for trying another display but maybe try a usb to Hdmi adapter or USB to dvi to test with. Sounds like display output, whether it be from graphics card or the mobo, may be having issues.

If you have rdp enabled on the PC try rdp into it, this is rare for most people. You can download rdp apps on your phone or using another computer/laptop on the same network

1

u/describt Mar 18 '22

HDD corruption would at least POST. Is it possible that mom changed sources on the monitor? Or unplugged the PC on the power supply?

1

u/Stefan_SneakerHead Mar 18 '22

Checked the monitor sources to be right.I now doubt the HDD is corrupted because there is no POST at all

1

u/describt Mar 18 '22

Ugh. I hope your mobo isn't bricked. Can you reset the CMOS? Some power supplies have an on/off switch in the back too.

I think I recall you saying you checked the video cables too, but just in case, I'm mentioning it.

I'm really hoping that it's something simple that none of us have thought of yet.

1

u/TheManofBD Mar 18 '22

Don't worry bro, I bet it's just one part that needs replacing and you can get that done pretty fast

1

u/Stefan_SneakerHead Mar 18 '22

Thanks for the support man

1

u/Gowlhunter Mar 18 '22

Try boot with only one stick of RAM in the default DIMM slot. If that works then stick the HDD back in, try boot with a single stick again. If that works then reinsert the rest

1

u/Stefan_SneakerHead Mar 18 '22

If I boot with only one stick of ram my pc will get stuck in a restart loop,but that is an old problem

1

u/_Aggort Mar 18 '22

Have you tried accessing the drive from another PC?

1

u/Stefan_SneakerHead Mar 18 '22

I do not have access to another PC sadly.Is there anything I can do to troubleshoot the HDD without another PC

1

u/_Aggort Mar 18 '22

Could buy an external enclosure and see if the files show up. Thart works at least just require another computer and not accessing the internals

1

u/Acapulquito Mar 18 '22

Well since it seems you've tried everything already then tell your mom to buy you a new computer lol sorry I hope you solve your issues.

2

u/Stefan_SneakerHead Mar 18 '22

I don't really want to get there but ig I have no other way :/

1

u/redittr Mar 18 '22

I would be doing simple things first like checking with a known working screen and cables. Make sure the screen can display its own osd, because it seems to me from other comments that even that doesnt seem to be working?

1

u/Pikotaropen Mar 18 '22

check the GPU power cables if you didn't yet

1

u/2Mango1Fridge Mar 18 '22

What type of video cable connections did you try? Hdmi to hdmi, vga, dvi to hdmi?

1

u/Stefan_SneakerHead Mar 18 '22 edited Mar 18 '22

I only tried Hdmi because of my monitors limitations, will try vga in a few hours

1

u/turntalienn Mar 18 '22

once happened to me, some of my mobo components were fried due to bad earthing.

1

u/Stefan_SneakerHead Mar 18 '22

Thanks for the suggestion. Hope it is not a fried mobo

1

u/Rhinobaer42 Mar 18 '22

Didn't go through all the comments...But perhaps try a CMOS reset?

1

u/Stefan_SneakerHead Mar 18 '22

Already did. No success

1

u/[deleted] Mar 18 '22

have you tried making sure the monitor is on the correct display input? i.e. make sure it's set to auto or whatever you have plugged in. you can do this with the buttons. also, never cut the computer off by pressing the power button. this can corrupt the OS and mess up the hard drive. always shut down properly.

1

u/[deleted] Mar 18 '22

Also, is the backlight on on the monitor? if you can get into the monitor menu try and do a factory reset on the monitor if that's an option with your monitor. this doesn't really sound like a hardware issue with the computer since caps lock is working. even if it was the hard drive you would get it to post. also try to unplug and replug the power cable for the monitor and the display cable on both ends. Try a different outlet for the monitor power or test the outlet with something else.

1

u/IchigoTheSpark Mar 18 '22

I'm going to suggest this and idk if it's something you already tried or was already suggested, could be a RAM issue. If RAM isn't working, the bios wouldn't even boot up or something like that...I had something close to this issue, try using different RAM maybe ?

1

u/Half_sock_man Mar 18 '22

This acctually happed to me once and i bought my computer to a store and they fix it for me everything is fine but when i ask them what is wrong they told me nothing

1

u/kaio-kenx2 Mar 18 '22

This should not harm anything unless done a lot of times for few hears.

Ill try to help but missing info so kind of guessing. If you have Igpu boot with it that will some what make things clearer, if it boots it will lead to gpu and motherboard pcie slot issue. Disable igpu in windows as sometimes it will make gpu not usable, dont worry if it doesnt work it will turn back on on auto.

Next, as many have said reset cmos. Dont just do stock settings but take the battery out and wait for 5 mins just to be safe and try again. If its still not working reseat ram sticks, try to boot with 1 in each different slot. Shouldve said this at the start but reseat your gpu and perhaps try different pcie slots if your mobo has them.

Also you might know clues that it had posted. Maybe keyboard mouse lights up, flashes or something a beep anything. Tho as someone said caps lock, that doesnt meet it posted. It is just getting power, a completely dead mobo allows them to be pressed. Tho might depend on the mobo itself

1

u/Katriti Mar 18 '22

Mine did the same sorta? I turned on my pc, plugged in my usb to work and it did a weird thing on the screen and then it turned black. My pc turns on but nothing comes up on my monitor. I even changed cables. My monitor works fine, I can use it with my ps4 but idk whats wrong with the pc. If you find a solution let me know plz💀

-5

u/Few_Ad1588 Mar 18 '22

Bro i think i found the fix :)

-6

u/Trax852 Mar 18 '22

Run (WinKey+r): perfmon /rel

See what it has to say.

5

u/PiersPlays Mar 18 '22

How are they going to do that if they have no video output?

1

u/Trax852 Mar 18 '22

Darn good point.

Just ignore my suggestion.