r/techsupport May 04 '22

Computer freezes completely randomly - almost all parts changed Solved

[deleted]

55 Upvotes

12

u/Crodz May 04 '22

I had this problem with mine and it was my HDD I unplugged that and everything was fine. Had to replace it so upgraded to a m.2. Been good since.

9

u/finkswitch May 04 '22 edited May 04 '22

Outside of the GPU, are you using anything you were using from 3 years ago? Like a cable splitter or anything? I'm really hoping it's a bad cable for you... From the symptoms, it does point to the GPU. You could try removing it and just running off the integrated graphics for a while to see if it freezes. If you run off integrated and it doesn't freeze, there's likely a hardware issue with the GPU, especially since it persists through several installs of Windows & driver versions. Physically fixing the GPU might be possible, but that's far beyond my capabilities to help with...

EDIT: Also, did you check your event log? It's unlikely, but it could be some software that's crashing causing this issue... If you've got event log entries, that might be able to help you narrow down your issue!

6

u/[deleted] May 04 '22 edited 14h ago

[deleted]

3

u/Lovesoldredditjokes May 04 '22

Are you located in the US? I could send you an old cheap GPU probably. Wont be able to game on it or anything crazy. But would be good enough to test.

2

u/finkswitch May 04 '22

Ah, ok. I'm a little out of date on desktop CPUs these days... Maybe check goodwill or thrift stores for a cheap PC with a PCI-E GPU? You might be able to get something that's at least good enough to test for a modest price... Alternatively, you can use the 'Walmart Rental' strategy, though that's a bit morally grey... (Buy a GPU, test, return GPU) And also might still be cost prohibitive.

1

u/[deleted] May 04 '22 edited 12h ago

[deleted]

2

u/finkswitch May 04 '22

Anything that's less than 10 years old will be PCI-Express. I think a GTX 310 or higher are all PCI-E...

1

u/XiteX_Red May 04 '22

12600KF doesn't have integrated graphics.

8

u/Contagious_Leech May 04 '22

Before devoting the money to a new GPU, see if you can go to a friends house and troubleshoot using their GPU.

Or buy a cheap GPU to test with and then return it.

8

u/Veloreyn May 04 '22

I would get something like this (in fact, I have one of these exact units), hook it up so that it's sitting on your desk (so run the PC power up to it, and an extension running to the wall), and set it to volts. If the voltage from the outlet is fluctuating you could be having very short periods where your system isn't getting enough power from the wall, and locking up without shutting down. If it's fluctuating, the cheapest solution is a simple UPS that can condition the power as it's being fed to the system.

Note that I don't think this is the problem, but it's a really rare issue that isn't difficult or expensive to rule out.

4

u/[deleted] May 04 '22 edited 14h ago

[deleted]

3

u/Timendo May 04 '22

I'd like to just add if you are using the exact same surge protector, or a battery backup in between the wall and your PC, that could be the culprit since you have been through multiple houses.

1

u/Tech_surgeon May 04 '22

so could he use a conditioned surge protector? i have been using them for a bit since they do seem to help.

19

u/GertVanAntwerpen May 04 '22

It’s not clear to me why you think it’s not the graphics card, because it’s the only part you didn’t exchange

12

u/[deleted] May 04 '22 edited 14h ago

[deleted]

11

u/Kiettaa May 04 '22

I’d remove the graphics card and see if you can get it to crash without the card installed first. Simplest way to check if it’s the card or not before dropping stacks on a new one to test it.

2

u/immerkiasu May 04 '22

Stupid question, so please bear with me: does (s)he have integrated graphics with their setup? I thought KF means that integrated graphics are not supported. Or is there a way to check if the system crashes without the gpu?

If so, teach me this dark magic!

9

u/Kiettaa May 04 '22

Smart question, dumb suggestion of mine - used to working in company machines that always have integrated support, OP even clarified in the comments they don’t have it but I got ahead of myself lol

6

u/immerkiasu May 04 '22

Not dumb. You were eager to help!

5

u/Lovesoldredditjokes May 04 '22

correct - no integrated graphics, but they could purchase old cheap card for less that $20 to test

3

u/immerkiasu May 04 '22

Or...t'is the perfect excuse to get a 3080.

2

u/Timmyty May 04 '22

Always good to have a spare working gpu for parts testing.

2

u/kundun May 04 '22

In the windows event viewer you can get a list of all historic system startups, shutdowns and crashes. You can run a pc without graphics and afterwards check whether the system ran correctly.

Another option is remotely accessing your pc from another device in your network using something like SSH.

1

u/immerkiasu May 04 '22

What is SSH?

1

u/kundun May 04 '22

Secure SHell protocol protocol. It is an tool to remote login into another system and get access to the command-line interface of that system.

You can setup OpenSSH on windows 10 to remotely connect to a windows computer.

1

u/GertVanAntwerpen May 04 '22

Are you using the graphics driver from Windows or the one from NVIDIA ?

3

u/Angry_Sirenn May 04 '22

So- from previous comments i can see. I think looking in Event viewer would be a great choice for you. What i’d recommend doing is

  • Going into event viewer and making a custom view
  • narrow the view down to 24hrs (if a crash has happened) if you haven’t had one in a few days. You will have to make the time frame longer and will need to remember the date and time it happened exactly. Also make sure to narrow it down to critical, warning, and one other i cant remember at this time. Critical will be the one your looking at.
  • look through event viewer. If its a crash it will come up under critical not warning or any others. It will be the exact time the crash took place. Click on the event.
  • event viewer will then give you sort of techy way to explain what happened (codes and such). I’d personally copy paste exactly what it says in this comment section so we can better help you.

Id also look around the time frame to see if any dump files were created. And if any other warnings came up that causes the issue. Event viewer can tell you when software crashed (especially nvidia) which can trigger a crash moments later.

And finally. Do not be afraid to google the error codes in event viewer. Not everyone has them memorized so just research. It helps in the long run!!

1

u/[deleted] May 04 '22 edited 12h ago

[deleted]

2

u/Angry_Sirenn May 04 '22

You may have to look further down- as the event viewer can make as many as 100 events in a few seconds. So you may need to look around further.

4

u/chimerical26 May 04 '22

Did windows event viewer thing give any information on the crashes? Also I wonder could it be something unusual like a dodgy reset button on the case of something.

1

u/[deleted] May 04 '22 edited 12h ago

[deleted]

2

u/poots024 May 04 '22

Right click your start button, left click event viewer, expand Windows Logs, select system, click filter current log on the right, click critical error & warning, and look for events around the time the system freezes.

Do the same procedure for the Application log. Hardware events will show in system and software in applications.

1

u/chimerical26 May 04 '22

I usually just do what you said and have a poke around. I've only gone in a handful of times and it's probably a year or more since I last looked. I think it's either the system log or crash log your looking for. If not it's something like that and just see what it says around the time of your last crash. You can't break anything in there. It's just a fancy log reader.

2

u/Vorckx May 04 '22

A bad display cable can do crazy things, probably not the issue, but it’s a cheap item to troubleshoot. I have a bad display port cable that sometimes stops the computer from booting.

2

u/wa0tda May 04 '22

The hdds can fail anytime, in spite of the fact that they are supposedly still within their service life. In fact, those would be my primary suspect.

2

u/Safe_Satisfaction_51 May 04 '22

GPU. The frozen screen with background activity really points to a GPU issue. Next time it freezes try Ctrl+alt+shift+B to reset the GPU drivers. Try uninstalling the GPU in device manager, use DDU to clean up your GPU drivers then reinstall the latest WHQL drivers. If that doesn't work, get a new GPU. Good luck.

2

u/ZincNut May 04 '22

Judging from your post and your comments, its absolutely the GPU. Its likely just defective unfortunately.

2

u/[deleted] May 04 '22 edited 14h ago

[deleted]

1

u/ZincNut May 04 '22

Could always sell it (while providing the information regarding it being defective) and use the money to partially fund a replacement

2

u/Timendo May 04 '22

Have you tested a full fresh install of Windows with nothing but drivers before installing 3rd party software?

Did you install "Utilities" that come with the graphics card like MSI Afterburner? If so I would uninstall them or make sure the GPU is at the base clock and not operating on some sort of overclock profile just to make sure before uninstalling it.

The behavior of the failure is a little strange but the GPU being in all of these builds makes me think it's that.

You say you changed your Boot Drive, did you remove the drive that was installed in the previous system, or add it as additional storage? I would try disconnecting that entirely if it's still in there.

If you want to try Event Viewer take note of the specific time a crash happens, reboot and then open Event Viewer-Windows Logs-Security/System Logs and then on the right side, you can filter by Critical & errors, then navigate to the time of the crash and it should at least provide some insight. You can check other Log directories if System/Security don't have anything around that time but I would start there.

2

u/NeekoBestTomato May 04 '22 edited May 04 '22

Does the motherboard meant CPU (mb) have on-board graphics? Could be useful for troubleshooting if you suspect its the GPU causing issues.

Also might be worth checking if it does, that it is disabled. Ive seen this can caus random issues sometimes.

2

u/bar10005 May 04 '22

Does the motherboard have on-board graphics?

Since 10+ years iGPUs are built-into CPU not MB and for Intel F indicates no iGPU.

1

u/[deleted] May 04 '22 edited 14h ago

[deleted]

1

u/GLIBG10B May 04 '22

Then there's no on-board graphics

2

u/Sam_Mor May 04 '22

I have a problem with mine similar to yours in the fact that it randomly crashes sometimes but i determined the problem being having XMP on. Disabling XMP and the crashes go away. Im mentioning this because my ram is also Corsair Vengeance.

2

u/[deleted] May 04 '22 edited 14h ago

[deleted]

1

u/Sam_Mor May 04 '22

It sa bit slower but not really by that much

2

u/WoodyJHop May 04 '22

I have to agree with Sam here. I had the same symptoms that you're having went through 3 sets of ram kits thinking it was the ram. Turned off XMP and the problem went away. I manually overclock my ram.

1

u/Safe_Satisfaction_51 May 04 '22

GPU. The frozen screen with background activity really points to a GPU issue. Next time it freezes try Ctrl+alt+shift+B to reset the GPU drivers. Try uninstalling the GPU in device manager, use DDU to clean up your GPU drivers then reinstall the latest WHQL drivers. If that doesn't work, get a new GPU. Good luck.

1

u/smeeinnit May 04 '22

I have only one question:

What power plan are you using?

If the answer is anything other than performance and you have hardware acceleration enabled, try enabling performance (or higher) power plan and Google "disable hardware acceleration in windows".

1

u/nbraa May 04 '22

most likely a bad graphics card but id replace all the cables first

1

u/Baumibert May 04 '22

I got a similar issue but with an external GPU attached to my notebook via thunderbolt. It only occurs when the egpu is attached and I blame the thunderbolt connection for it since the cable is not of the highest quality and the high transfer rate is prone to errors.

With another PC I had GPU problems as well that froze the PC but that only happened under heavy load and brought some display artifacts with it.

I don't have a solution for you, but maybe these experiences may help you

1

u/ghostfreckle611 May 04 '22

I would say to remove the gpu and use integrated graphics, but I don’t think yours has integrated graphics.

What about totally disassembling your graphics card, cleaning it all and applying new thermal paste and pads? Maybe you paste is just dried out. Fins and fans clogged?

You could also buy a new cheap gpu (like a new RX 6400) and test it out for a bit. See if you get the same issues, to verify it’s your card.

1

u/nateydanger May 04 '22

Sadly it's most likely that 1080ti. I had a similar issue to you a couple of months ago. The machine would run fine, play games, do things normally then would out of no where crash. It would then crash multiple times, i'd get it to stabilize then a few days later it would die again.

The issue was that one of the memory chips on the GPU had become fried and when data hit that memory chip it would freak out and crash. It wouldn't ALWAYS do it because it wasn't always using up that much memory.

The good news is that IF the device is out of warranty you may still be able to salvage it. Most likely you are dealing with 1 of 2 things on the GPU. Heat related issues on the GPU, or heat related issues that have damaged the core components. I assume the 1080 is out of warranty I would, before going out and buying a new one, disassemble the GPU down to the board, clean the board with alcohol, re apply some good thermal paste to it and try again. If that doesn't work, well, time to get a new GPU.

Bets of luck.

1

u/rcarnes911 May 04 '22

I had the same issue took me forever to figure out, and it ended up being a bad USB port on my H1 it would ground out on the case and the entire thing would freeze until I did a hard reset

1

u/swissarmy_fleshlight May 04 '22

Are you on windows 11 because mine would freeze on windows 11 a lot.

2

u/[deleted] May 04 '22 edited 14h ago

[deleted]

1

u/swissarmy_fleshlight May 04 '22

I have upgraded to 11 then back to 10 then to 11 and back on 10 again. Windows 11 is not good atm. It is even worse if you have dual or triple monitors as there is major taskbar issues.

1

u/spiritblossom576 May 04 '22

I had this same issue with my old gaming PC that I sold recently. Same freezing issue and was totally random, only fixed by holding power button. Would be interested to know the cause.

1

u/[deleted] May 04 '22 edited 12h ago

[removed] — view removed comment

1

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1

u/Loupak_ May 04 '22

I had the same issue you describe, and I mean even the details do very ressemble the freezes I've had the past months. I changed the thermal paste on my CPU and I haven't had any issues since that's all I know

1

u/Kipjr May 04 '22

Is your computer grounded? I've had issues with electricity and I noticed my computer only had phase/neutral but no grounds. Also the case had rubber feet

1

u/Zaofu May 04 '22 edited May 04 '22

Sounds like something I was dealing with last year, except I have a completely different system (AMD & 3070). Threads are here and here. Basically, I would get some freezing like you, but I could open up task manager to see GPU utilization at -1% before I would have to hard reset (with the power button on my case).

From my testing, I found out my RAM was faulty and got it replaced. I still had issues (meaning it likely was the RAM's fault, but certainly didn't help) so I ended up doing a fresh install of Windows. Both things you have already done.

However, do you download any sort of PC monitoring software from your motherboard (e.g., MSI Afterburner, ASUS Armory Crate or NZXT Cam)? I read issues with NZXT Cam and other PC monitoring software contributing to crashes like mine, so when I did a fresh install of Windows I made sure to not include software like this. Maybe something to look into?

Not sure if this helps, but best of luck troubleshooting your build!

1

u/Lukmen9 May 04 '22

This might help. I have had the same issue for couple of months now after i got a new monitor and set up a dual monitor system. It started with screen going black to outright freezing in couple of weeks. It wasnt too serious coz freezing was infrequent and the black screen lasted 2-3 seconds. I managed to fix it by clean installing windows. It worked perfectly fine until a windows update yesterday and now the symptoms are back although not as severe. I tried some things from youtube and havent had a freeze/crash since. If you want the link reply or something coz im not sure if i can post a link here. The channel name was tech sanjeet vid name: windows 10 freezes randomly fix! Pc freezes while playing games or something like that. Hope this helps

1

u/Kuraven May 04 '22

During the three years I've had this problem I have completely changed all my:
RAM

Motherboard

PSU

CPU

CPU Cooler

Boot Drive

Graphics card issue or some software really fucking with your pc

1

u/skrffmcgrff21 May 04 '22

I don't think this is your issue but I see other people commenting on freezes. There is a bug between icue and evga x1 software or msi or aurasync or whatever that can control your rgb lighting. In the icue folder there is a plug in folder. delete that shit. I had constant random freezes but they would always happen within an hour or two or as quick as 5 min and it was that conflict right there. f'd my pc up for months, I couldn't figure it out. Replaced my cpu, gpu, ram, psu, pretty much rebuilt by 1 year old computer over that stupid plugin folder. but if you have random crashing that might be your problem.

1

u/[deleted] May 04 '22 edited 12h ago

[deleted]

1

u/skrffmcgrff21 May 05 '22

Dude I was blown away. If it helps I did find that nvdklmmsys or whatever it is error in windows event viewer after the crash.

1

u/W4y10n May 04 '22

get a cheap Integrated graphics cpu to test out before going for a new gpu or anything, if possible

1

u/GiveMeACreativeName May 04 '22

I had this for a while before I traded my 1660Ti for a 1070Ti. Never knew why, the PC would completely freeze when I was watching a video, never during gaming sessions. Really weird. If you can, swap the GPU with a friend for a day or two.

1

u/Caseywalt39 May 04 '22

Turn the computer on and get into the bios. Let it sit. If it still freezes its almost certainly hardware.

1

u/Embra0 May 04 '22

Have you ever tried a completely fresh install of windows?

I had a similar issue before and resetting windows/hardware changes never helped. What finally fixed it was a fully fresh install of windows. Formatted drive and all

1

u/ButterMilkHoney May 04 '22

Borrow a friends gpu and see if you have any issues

1

u/CaptainScrambles May 04 '22

Even with all these hardware changes, is it still the same install of windows? Might be worth it just to do a fresh install, assuming it's not the graphics card.

1

u/[deleted] May 04 '22 edited 12h ago

[deleted]

1

u/CaptainScrambles May 05 '22

In that case try swapping the GPU. That seems to be the only remaining common factor.

1

u/Tensoneu May 05 '22

Replace the SATA cable to your drive.

1

u/Harbenger May 05 '22

So I might have missed it, have you tried a different case? There could be an issue with one of the standoffs making contact on the board. I have experienced it a couple times

1

u/ScaryCardinal May 05 '22

Replug your HDD. Or better yet switch it out for an SSD.

-1

u/BioBrainX May 04 '22

The first hardware you changed 3 years ago might be the problem.

2

u/[deleted] May 04 '22 edited 14h ago

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4

u/BioBrainX May 04 '22

Maybe unstable power, have you tried using UPS?

-10

u/[deleted] May 04 '22

[deleted]

3

u/[deleted] May 04 '22 edited 14h ago

[deleted]

-10

u/[deleted] May 04 '22

[deleted]

4

u/ShyftOnReddit May 04 '22

did you read the post

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u/[deleted] May 04 '22

[deleted]

1

u/ShotFromGuns May 04 '22

they did not try this

Maybe they edited it in immediately after you asked, but it absolutely says that they tried exactly this already:

One of the first things I tried when I encountered this problem was replacing my boot drive and reinstalling windows - the problem persisted.

4

u/thewoolysheep08 May 04 '22

if you read the post you’d know it’s not a software issue. try swapping out the ram and see if that works.

0

u/alpharowe3 May 05 '22

If you paid a bit extra for the 12600K you could have troubleshooted using integrated graphics.

1

u/[deleted] May 05 '22 edited 12h ago

[deleted]

1

u/alpharowe3 May 05 '22

I thought you were buying new parts because you had an issue and weren't sure where it was coming from. If that's the case the extra $20 for integrated graphics would be useful and it is a useful reminder for others who come across this thread.

In any case you already got the advice you need fresh windows installs, try to borrow a different GPU to test with, or replace cables.

The only additional advice I could offer that I haven't seen mentioned would be to try undervolting and underclocking the GPU. I don't think it will help but maybe if it is unstable at current clocks and voltage bringing it below a certain threshold will introduce stability. Then you would know it's the GPU and you can use it at those clocks until you get a replacement.

1

u/[deleted] May 05 '22 edited 12h ago

[deleted]

1

u/alpharowe3 May 05 '22

Let us know if something works.