r/techsupport May 06 '22

Kingston M.2 NVME shows up in BIOS but not in the HDD partitions Solved

I bought a new M.2 NVME by Kingston and I installed it but it wasn't showing up in the hard dis partitions so I checked my BIOS and sure enough it was there but it isn't in Device manager and I even went into safe mode and checked and it still wasn't there. Any help will be appreciated! :)

There is no unallocated space

57 Upvotes

23

u/techbloggingfool_com May 06 '22

I would try disk management console, scroll through the disks at the bottom and look for it. Probably waiting to be inialized. https://www.crucial.com/support/articles-faq-ssd/initialize-ssd-windows

7

u/Impressive-Bug-3387 May 06 '22

I just checked and it does not show any unallocated space

9

u/rproffitt1 May 07 '22

Neat. Time to allocate space and format.

7

u/Impressive-Bug-3387 May 07 '22

How would i do that if it doesn't show up in the partitions program

5

u/anonymousforever May 07 '22

if it says uninitialized, right click on the open space by the drive volume, it should say "new simple volume" as one choice, and select the default prompts in the following screens to set up the drive.

2

u/Impressive-Bug-3387 May 07 '22

That's the problem, there is no unallocated space to begin with. It won't show any unallocated space but the drive name shows up in BIOS

7

u/rproffitt1 May 07 '22

While there's a chance it's defective or you have a PC that doesn't support this drive there's another issue I run into that I have to boot up GPARTED to delete partitions on that drive which Windows can't deal with.

So in GPARTED I delete the partitions on said drive then exit. In Windows back to Disk Management to try again.

-> What is this "partitions program"?

2

u/Impressive-Bug-3387 May 07 '22

Create and format hard disk partitions is the full name of it. Also, I checked my motherboard manual, it's a B450M DS3H and it said that it has one NVME PCIe slot so it should work, I had one before (The exact same model) and it worked fine and then one day it just stopped working so I refunded it and wanted to try again so maybe something's wrong with the motherboard itself but I doubt it, I wanted to download GPARTED but for some reason it's an ISO file instead of an EXE so ye

1

u/rproffitt1 May 07 '22

There are web pages on how to make, boot and use GPARTED.

Why use such? Windows can be problematic if a drive has some partition that it doesn't know how to deal with so we use something else.

Also, why should it work? Maybe the slot failed instead of that last M.2 drive. Time for something other than Windows to find out.

1

u/twignition May 07 '22

If I put my nvme in the top slot it doesn't read. Top slot on my mobo, turns out, works if you have 11th gen processor, I had just bought a 10900k 😂. Dropped it down a slot (losing out on heat-plate bonus 😔) and been sweet ever since.

2

u/imlulz May 07 '22

Send a picture of the non bios program you are looking at where it’s not showing up.

2

u/Impressive-Bug-3387 May 07 '22

Give me a couple minutes

1

u/Impressive-Bug-3387 May 07 '22

ok it's actually just Disk Management I just access it differently

2

u/imlulz May 07 '22

I’d still like to see what you are looking at, to see if the disk shows at all

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1

u/imlulz May 07 '22

Does it show the disk?

1

u/Impressive-Bug-3387 May 07 '22

No, There is no disk or unallocated space although it shows in BIOS as a KINGSTON NVME

1

u/imlulz May 07 '22

So there’s nothing below disk 1 if you scroll this bar?

https://imgur.com/a/QnvDMFS

If not, have you checked “device manager”

1

u/Impressive-Bug-3387 May 07 '22

I have checked device manager and I just forgot to scroll down but I assure you there is no unallocated space there

1

u/imlulz May 07 '22

Space is not what we are looking for it’s this. https://www.icare-recovery.com/images/howto/disk-unknown-not-initialized.png

Are you absolutely sure if you scroll down you dont see what looks like the bottom of this picture

1

u/imlulz May 07 '22

Thank you for the pic for verification. I admit this is an odd one.

So it must be a driver issue, most likely something controller related.

Just to verify, in device manager, you said it only shows your two hard drives under disks right? So we may need to update all of your board drivers.

What pc or motherboard do you have?

1

u/Impressive-Bug-3387 May 07 '22

I have a B450M motherboard

2

u/imlulz May 07 '22

Download and install the chipset and raid drivers here, I think this may fix it. Even if you think they are updated already run it again anyway.

https://www.amd.com/en/support/chipsets/amd-socket-am4/b450

1

u/Impressive-Bug-3387 May 07 '22

Alright, I'll make an edit on this weather or not it worked but thanks so much!

1

u/Impressive-Bug-3387 May 07 '22

It still isn't working, I honestly have no clue

1

u/Impressive-Bug-3387 May 07 '22

Oh wait no it did something, so if I go into my disk drives in device manager there are 2 drives with random names like WDC and then a ton of things after that and before I installed the chipset there was only 2 drives called Xvd and now there are 3 but it doesn't show the drive in the hard disk partitions

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4

u/MervDervis May 07 '22

M.2 port may be disabled in bios. Double check.

1

u/Impressive-Bug-3387 May 07 '22

How do I check

1

u/GreatAtlas Windows Master May 07 '22

Depends on your motherboard manufacturer- either list it here or google "<motherboardname> enable m2 bios". This will involve shutting off some of your SATA ports. (The M.2 NVMe requires this for the bandwidth)

3

u/qStigma May 07 '22

Disk management console usually automatically prompts upon opening, about the new Disk that needs to be set either MBR/GPT, then it should display the unallocated space. Dunno how to manually do it tho..

2

u/XCr4zyX_ May 07 '22

This is what I was referring to. Try switching it to GPT using CMD

instructions here

2

u/whyamihereimnotsure May 07 '22

It doesn’t sound like the new disk is showing up in disk management at all, so this won’t help unfortunately. The command line tool you’re referring to is basically the back end of the Disk Management GUI, but if the disk isn’t recognized within Windows then it won’t help.

1

u/XCr4zyX_ May 07 '22

Im only recommending they try because I was in literally the exact same situation as described, and I was able to configure my NVMe drive to MBR via command line tools even though it didn’t show in disk management regularly. I was able to use the drive perfectly fine afterwards

3

u/W4ta5hi May 07 '22

Had a similar issue while automating the win10 installation on a HP 250 G8 with a nvme ssd. The Intel Rapid Storage Technology Driver was missing.

3

u/ExtraGloves May 07 '22

My dude you are killing us with the lack of screenshots. When people ask for specific screenshots just show us no need for sentances describing what may or may not be there. This is a frustrating post.

0

u/Impressive-Bug-3387 May 07 '22

I shouldn't even have to be doing this in the first place, I should just be able to install and have it show up and make a new simple volume so I'm also very frustrated.

2

u/Ok-Environment8730 May 07 '22

Don’t know why but for me disabling Intel rapid storage, manually disable all the nvme slot not in use and manually set the generation of the pcie for the ssd in use worked

2

u/Impressive-Bug-3387 May 07 '22

I'll try this now, thanks!

1

u/Ok-Environment8730 May 07 '22

After You have to: go to disk management Right click/new simple volume Next Assign a drive letter Next Choose the name File system and allocation unit size let the default Check perform quick format Next/finish

Then you see the drive in the file explorer under “my pc/this pc”

I would also reboot the pc, not necessary but why not

2

u/Impressive-Bug-3387 May 07 '22

There is no unallocated space to begin with to create a New Simple Volume

1

u/Ok-Environment8730 May 07 '22

Photo from disk management? Maybe it’s already allocated

2

u/vtperson May 07 '22

I just put in a new hard drive as well and couldn't find how to initialize it or format it. Very easy. On Windows search for "computer management" and open it then open "storage" and then "disk management" and you'll find what you need.

1

u/Impressive-Bug-3387 May 07 '22

I have no unallocated space to begin with

1

u/vtperson May 07 '22

Did you do what I suggested? Forget about being able to do it with disk management, to make changes you have to access it through "computer management."

1

u/Impressive-Bug-3387 May 07 '22

Let me try that

1

u/Impressive-Bug-3387 May 07 '22

Same thing just no unallocated space

1

u/XCr4zyX_ May 07 '22

You might need to configure it in windows command line if it’s new new

1

u/Impressive-Bug-3387 May 07 '22

Can you provide me with instructions on how to do so?

1

u/XCr4zyX_ May 07 '22

I have to get back to work literally right now, but I’m off in an hour and will provide instructions then

1

u/Impressive-Bug-3387 May 07 '22

Alright then!

0

u/whyamihereimnotsure May 07 '22

If it’s not showing in disk management then command line won’t help you.

1

u/Impressive-Bug-3387 May 07 '22

Alright then, do you have any other solution I could try?

2

u/whyamihereimnotsure May 07 '22

Considering it’s showing in BIOS, the first I personally would try is using a bootable USB to see if it’s visible anywhere else. If you have a windows usb installer, you could boot from it to see if it recognizes your new ssd (obviously don’t delete anything or actually reinstall windows, just use it to check if it’s there). I do the same often with a live Linux usb to confirm if issues are within the OS or the actual hardware. Hiren’s Boot CD is another favourite of mine that I use for the same purpose.

https://www.hirensbootcd.org/usb-booting/

This link should give you an idea of how to create the bootable USB and boot from it.

0

u/Impressive-Bug-3387 May 07 '22

Do I have to do this or is there something easier? I mean I really shouldn't have to do this in the first place it's Windows fault

3

u/whyamihereimnotsure May 07 '22

That's the thing, we don't know where the issue lies exactly, we have to use these tools to figure out. The only way to isolate where the issue is exactly is to try something outside of the current situation. So unless you have another SSD, another motherboard, etc. to test the hardware, this is the easiest way.

1

u/Impressive-Bug-3387 May 07 '22

I don't even have a USB flash drive for Windows or anything

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1

u/Zero_Mehanix May 07 '22

The Kingstons I've bought wanted me to go their site and input a code

1

u/Impressive-Bug-3387 May 07 '22

Can you possibly provide me a link for that?

1

u/Zero_Mehanix May 07 '22

I had a note in my purchase with the key numbers to insert to activate it

1

u/Impressive-Bug-3387 May 07 '22

where do I insert the numbers?

1

u/Zero_Mehanix May 07 '22 edited May 07 '22

Uhh i think there was a link or something with it

Maybe it was something acronis. Its been a while sorry

1

u/Impressive-Bug-3387 May 07 '22

Your all good I refunded it so

1

u/Zero_Mehanix May 07 '22

Oh, so no idea what the issue was

1

u/Impressive-Bug-3387 May 07 '22

yeah, thanks for the help anyways tho

1

u/[deleted] May 07 '22

[deleted]

1

u/Impressive-Bug-3387 May 07 '22

thanks, I'm honestly just gonna buy a new one and hope that that one works

1

u/kris2340 May 07 '22

Does it show in disk part?

Open cmd Diskpart List disk Look for matching size

1

u/Impressive-Bug-3387 May 07 '22

I did Diskpart and rescan but nothing showed up after that

1

u/kris2340 May 07 '22

can you upload an image of your diskpart and disk management?

1

u/Impressive-Bug-3387 May 07 '22

Yeah just give me a few minutes

1

u/Impressive-Bug-3387 May 07 '22

EDIT: I am going to just buy a new one so solved

1

u/imlulz May 07 '22

If that doesn’t work let me know.

1

u/Dirtywelderboy May 07 '22

Go to disk managment it should show there, then format it