r/techsupport May 14 '22

What Happened??? Thousands Photos Suddenly Gone Galaxy S7 (SD card corrupted error) Solved

EDIT: Just wanted to say I followed the advice of many folks here suggesting I try a card reader, and it worked. I have everything back again, it's copied and backed up now. Thank y'all so much!
I also wanted to say that for those of you being negative, telling me the data is gone and nothing can be done, and downvoting/naysaying anyone who offered advice, that not only were you wrong but completely unhelpful. I get the feeling that many of you come here simply to be a contrarian, and nobody appreciates that. Thank you to the moderators as well for removing some of the nasty comments here.

I just plugged my phone into my laptop to transfer some photos onto my phone, and I was wondering why my SD card wasn't showing up on the devices section on my laptop, like it usually does. So I opened my photo gallery on my phone and only a handful of albums showed up (I have several dozens). I went to my storage settings and under SD Card it said "Your SD Card is Corrupted." I have no idea what happened, everything was fine right before I plugged it in. The only changes I made after I plugged it in were deleting two empty folders from my phone, one titled ok-cupid and the other titled Snapchat (I have neither of those apps). What happened and are my photos gone forever!?

72 Upvotes

37

u/Prestigious-Eye-3928 May 14 '22 edited May 14 '22

Not much you can do now. You can try a data recovery software. You might get lucky if only the file system was corrupted and not the files or memory themselves. I doubt anything you had is worth the cost to send it to a data recovery services where they access the memory directly.

There are some exceptions, but memory cards and flash drives generally have the lowest quality memory chips. They also don't have cache or good controllers, so they're a lot more likely to fail.

2

u/LoveLaika237 May 15 '22

I had the same problem with my S7 as well, though I blamed it on the quality of the SD card (though I think it was ok on another phone). I might still have it and might consider trying to recover files if I can. But, going back to the card, what of those SanDisk cards? They seem good for what they advertise their usage for, but this has me concerned for using sd cards at all.

3

u/ionut88888 May 15 '22

sandisk is quality

1

u/LoveLaika237 May 15 '22

My card was Lexar, 8 GB. I figured to try and recover it with Photoset, see how it goes. I hope it doesn't delete the source files. I might want to run it a few more times

1

u/377stratocruiser May 15 '22

What was on that card both in Quantity and in subject matter was basically my whole life in memories, in manhours and effort, research, etc. it's invaluable to me. With that being said, yes, I'm the dunce of the year for not backing up the files (thanks everyone for pointing that out, really needed it right now) that are so invaluable to me, but I am willing to pay what is necessary without being blatantly ripped off. Thank you for the advice, I appreciate it a lot.

2

u/Prestigious-Eye-3928 May 15 '22

I'm sorry this happened, and I don't mean to belittle the contents of you card, but data recovery can get very expensive very fast. I would at least try to get an external sd card reader and see if anything can be recovered through a do-it-yourself recovery software (free ~ $100), but beyond that, sending it away to a professional recovery place would generally cost around low 4 figures to even 5.

2

u/377stratocruiser May 15 '22

No I understand, value is subjective. There are many sentimental photos on it (the usual family photos etc) but also photos I've driven many thousands of miles to document, spent hundreds of hours researching, reaching out, interviewing...Well I could go on, but you get it. Not as if nobody else's data is equally important to them. And yes I know that that information makes me look dumber knowing very little of it was backed up (maybe a few here and there). With the DIY route I'm just worried that anything I do may inadvertently make what may have been recoverable, a total loss. I can understand it being expensive given I'm sure more goes into it than I could understand, but why do you say in the tens of thousands of $$? How in the world could that cost more than what the whole device is worth? Is it just that complicated?

2

u/johyongil May 15 '22

Level of complication.

1

u/macgeek417 May 15 '22

For an SD card, tens of thousands is probably on the high end. You're probably looking at a few grand, though.

Professional data recovery is expensive because there are only a few people skilled enough to do it.

Let it be a lesson that cheap storage devices like flash drives and SD cards are pretty much disposable, and should never be trusted with the only copy of important data.

If it's actually just filesystem corruption, which in my experience isn't that likely, recovery may be affordable. If the card just died, which from my experience is more likely, it's gonna cost a lot more.

If you don't know what you're doing, don't touch it and send it to a professional.

1

u/377stratocruiser May 15 '22

Thank you for the information. Have never heard of SD Cards not being a good way to store data, but now I know.

15

u/Down200 May 14 '22

Try Testdisk on a Linux LiveUSB.

It’s the ‘final’ solution for situations like this. If that doesn’t work, nothing will.

8

u/N8TM8T May 14 '22

By any chance do you have the Google photos app installed or did you use the default Samsung photos app? If you used Google photos you can have it automatically sync your pictures with the cloud

6

u/sflesch May 15 '22

And if you haven't, look into it. I have Google Photos backup and I'm thankful. I have a bunch of pictures on my computer that I just noticed are over 1GB in size. I went to Google Photos and most of the files are up there.

The worse thing about this is the files have new times and dates attached to them, but at least I have them backed up.

1

u/iceseayoupee May 15 '22

Does Google Photos have a Cloud Storage Limit?

2

u/NotHacking-_- May 15 '22

Depends how much storage you pay for or if you even pay at all.

0

u/PaleHorseRiderX May 15 '22 edited May 15 '22

If you upload in original quality, you get a 15GB limit. If you upload in "standard" or "reduced" quality, it's unlimited photo storage.

And if you're in need of cloud storage, Google One starts at 100GB/month IIRC.

EDIT- replies below are right. Unlimited only applies for pixel devices.

2

u/Ahmet_B May 15 '22

Unlimited photo storage only applies to pixel devices, since 2021 maybe?

2

u/Lanceuppercut47 May 15 '22

If you upload in "standard" or "reduced" quality, it's unlimited photo storage.

This was true up to about June 2021, now you need to either have an older Pixel even for the reduced quality, or the original Pixel for original quality.

1

u/PaleHorseRiderX May 15 '22

I wasn't aware of that. My bad.

1

u/377stratocruiser May 15 '22

I do but it's been disabled since I've had the phone because of my own privacy concerns with google and "clouds" in general. I just looked and there's 1 photo in it. Bet you're wondering what I'd rather have right now between my files and my perceived privacy. So, I guess I can blame my own animosity towards big tech for that one. I will look into it though. Thank you!

1

u/N8TM8T May 15 '22

That's a perfectly legitimate concern and a reasonable reason to have it disabled. But for the future id say it's probably among the easiest ways to avoid this occurring again. You want to consider it.

1

u/377stratocruiser May 15 '22

Thank you for your help

1

u/N8TM8T May 15 '22

No problem! I'm sorry for the loss of your photos :( I wish I could have helped more.

6

u/Remo_253 May 15 '22

I'll second the recommendation for TestDisk. It's free and open source from CGSecurity.. Included is PhotoRec, a program designed for exactly this situation:

PhotoRec is file data recovery software designed to recover lost files including video, documents and archives from hard disks, CD-ROMs, and lost pictures (thus the Photo Recovery name) from digital camera memory. PhotoRec ignores the file system and goes after the underlying data, so it will still work even if your media's file system has been severely damaged or reformatted.

Install Testdisk on your PC, use a USB adapter to plug the SD card into the PC. Then point Photorec at it and cross your fingers (The Photorec executable will be in the Testdisk directory).

There's a step by step tutorial at the site for using PhotoRec.

1

u/sflesch May 15 '22

Thirded. In face, I forgot about PhotoRec. Gonna try these on my PC.

6

u/yahooeny May 15 '22

can you all please stop giving false hope?

flash memory like the ones in sd cards have a finite amount of read and write cycles. they last a long time but they do have a lifespan and even from normal use they will eventually just die.

1

u/377stratocruiser May 18 '22

Stuck it in a card reader and everything is still there and organized correctly

30

u/pythonQu May 14 '22

Got to keep backups. Single point of failure right there.

7

u/finegameofnil_ May 15 '22

Especially with any and all solid state. With a spinning disk, slow as that shit is, there is a possible mechanical failure. Maybe the arm can't reach the disk. Maybe we can freeze it.

Solid state: dude, off-site backup and raid. They only have do many read/writes, and when they die... damn buddy, disk savers won't save you but they will be happy to charge you $1000 to "try".

-30

u/377stratocruiser May 14 '22

Yes, I'm aware, I need to do that and I will as soon I can. That doesn't help me right now, though.

20

u/pythonQu May 14 '22

Those are the breaks. Not much we the public can help with.

-26

u/377stratocruiser May 14 '22

Besides, I was more so asking if someone might know what happened or why. I know I can take it to a data recovery place.

10

u/MononMysticBuddha May 14 '22

If you've been using Google photos most of them should be backed up. You did say it was an S7

1

u/377stratocruiser May 15 '22

Nope, it's been disabled since I got the phone. Never even knew or cared what it was until this thread. Yes, I'm kicking myself for that now.

1

u/MononMysticBuddha May 15 '22

Ouch!

0

u/377stratocruiser May 15 '22

Yep... Would've taken data backup more seriously if it had ever been made more obvious that this could happen. I always assumed it was for things like losing your device, or damaging it, or getting hacked, or whatever. Nobody ever told me "hey might want to back that up because one day it could all just vanish without a trace with zero warning or reason". I thought data corruption typically happened when you screwed around with something you shouldn't have, not because a component could just up and decide it didn't want to exist in this realm anymore. Lesson learned. Google photos now being considered.

1

u/MononMysticBuddha May 15 '22

Amazon photos is just as good. If you have a prime account you can download the app and it's free. Then you have twice the backup.

1

u/377stratocruiser May 15 '22

Thank you. I don't have an amazon account but I will look into it

3

u/pythonQu May 15 '22

Not guaranteed that they'll be able to recover photos. That's on best effort basis only. If the memory card is corrupted as is the case with some of these physical forms of storage, you're SOL.

-30

u/377stratocruiser May 14 '22

Obviously not, there's other helpful comments here.

4

u/XmentalX May 14 '22

Welcome to flash memory, as fast and convenient it is, the trade off is it can fail at any time with little to no warning. This is why I use google photos and google one, phones and tablets can be stolen, fail,etc.

7

u/Comprehensive-Rub735 May 14 '22

This has happened to me in the past, when I owned a S7. The whole SD packed up and was rendered useless. Couldn't salvage anything but luckily I got a complete backup some days prior to that. I guess you'll have to kiss them goodbye OP.

2

u/377stratocruiser May 14 '22

What does that mean, packed up? This is the second S7 I've had and I've had the same SD card since either my first one or the phone before that, I can't remember. But I've never had any problems. The S7 is by far my favorite phone and the two that I've had I've had since it first came out

3

u/[deleted] May 15 '22

https://www.r-studio.com

The whole point of data recovery software is to recover either deleted or damaged/corrupt filesystems. Don't let these people get your hopes down, Reddit is the worst place for tech advice. I use R-Studio but it is expensive, Minitool Data Recovery, DiskDrill are good places to start.

9

u/Comprehensive-Rub735 May 14 '22

It stopped working completely.

Have you tried using the SD card on a dedicated card reader?

3

u/377stratocruiser May 14 '22

That's what someone else told me as well and I'm tempted to try it, but they said if I wanted to be super duper safe I should probably leave it alone and take it somewhere

7

u/Comprehensive-Rub735 May 14 '22

Your call. Bear in mind that professional data recovery services are pricey. Good luck.

1

u/377stratocruiser May 15 '22

I hate that it's my call, but yeah. I think I'll do a little more research before I decide to try it. It honestly could be as simple as my phone decided to spaz out and nothing's actually wrong which happens occasionally, but I'm worried it's exactly what it seems. Thank you for your help.

0

u/Comprehensive-Rub735 May 15 '22

Some users reported that the problem fixed itself after either restarting their phone or wiping the phones cache via the bootloader menu. But I understand that you may not want to touch the memory card at this point. Godspeed

1

u/377stratocruiser May 18 '22

Did this and everything is still there, nothing missing or misplaced. Backed it all up to my computer. Thanks for your help!

-23

u/[deleted] May 14 '22 Helpful

[removed] — view removed comment

11

u/Comprehensive-Rub735 May 14 '22

SanDisk cards shitting themselves on S7s were a common fault back in the day. Didn't bother to recover anything as I've done my diligence and kept a backup. In OPs case, they could be salvageable, but this doesn't change the fact that they should've kept a backup

-13

u/[deleted] May 14 '22

People go online for help not to be told sorry you’ve lost all your precious memories, when it’s highly likely they haven’t.

Yes people should keep backups but not everyone is tech literate, and if they were they wouldn’t be asking on Reddit in the first place

-5

u/377stratocruiser May 14 '22

Thanks for the insight on the S7, could've left it at that. Doesn't help anyone to point something out that can't be changed now. The lesson is learned now.

6

u/[deleted] May 15 '22

[removed] — view removed comment

4

u/pythonQu May 15 '22

I was thinking the same data. Data is just ones and zeroes. OP saying he's tech literate on PC's only. SMH. Bahaha...

-2

u/BugNuggetYT May 15 '22

yeah, data is just ones and zeroes

but when those ones and zeroes get fucked, shit goes to tits

also what's with the "bahaha" bullshit

0

u/Miguel7501 May 14 '22

Samsung does some seriously fucked up things to SD cards. I've had a few that would not mount for shit, so I overwrote the whole block device with dd. They worked just fine after that.

-1

u/377stratocruiser May 14 '22

Nice! What's the alternative, Apple?

-1

u/377stratocruiser May 14 '22

Thank you so much! And like I said in another comment, I was moreso wondering if anyone could explain what might have happened. I know I should've had a backup and I know that data recovery is a possibility. Doesn't help me nor answer my question to go "shoulda woulda coulda, sucks for you, have a great day". And I'm tech savvy but only when it comes to PCs, not so much data or storage or other devices.

2

u/MicaLovesHangul May 15 '22

Since your data is invaluable to you, I strongly suggest taking out the SD card and NOT accessing or powering it yourself. You'll only increase the risk of losing more data.

You can easily find experienced data recovery services, no problem there.

I also understand that you don't want to hear it, but it is true. You should absolutely back up valueable data, let alone invaluable data. No use getting mad at the messenger.

As others have pointed out, SD cards and flash drives are generally the least safe for data storage. Backup your files to at least two locations on either SSDs or HDDs (this may include a cloud service) . An SD card does not count as a safe storage location.

1

u/377stratocruiser May 15 '22

Well that's not common knowledge to anyone who's not tech savvy. I have never heard of SD Cards not being a reliable way for data storage. But now I know. Thank you for the advice.

5

u/PPTTRRKK May 14 '22

Your SD Card corrupted. bye data

1

u/377stratocruiser May 18 '22

Just thought I'd come back to tell all of you who insisted that everything was gone that you were wrong. Accessed the card, everything is still there and correct, it's all copied and backed up now.

1

u/377stratocruiser May 14 '22

I don't even want to touch a single thing until I know what's going on!

1

u/djst3rios May 14 '22

I had a similar issue with another phone, bottom line is I took the SD out of the phone and plugged it to my computer with an adapter and I was able to recover my files.

1

u/cluckay May 15 '22

SD cards don't have the best lifespan.

-5

u/377stratocruiser May 14 '22

Why is it that anyone who's actually trying to help gets downvoted to hell and back??

-2

u/Ermmahhhgerrrd May 14 '22

My reply got removed. Go to the Google website and click on the square of dots in the upper right and go to the pictures app and see if they're there.

1

u/377stratocruiser May 15 '22

Yeah, starting to regret even posting here. There's a few people trying to help and I really appreciate it, but they all get downvoted and now I'm being berated by strangers for what reason exactly? I'm not even sure. Not backing up my files? I don't even know how to do that when it comes to phone storage outside of just...transferring copies of the files to a different device which is what got me into this mess to begin with. Thank you for your advice very much.

1

u/Ermmahhhgerrrd May 16 '22

Get the app. You get a free 100gb of storage for pics and Google Drive for docs. Go into settings to backup and ignore the Samsung crap. Do the photos to Google pics and documents, if you have any, to Drive.

I'm not everyone else. I'm sorry you are getting a hard time. To me, you are a person who doesn't know something.

That is a known bug though - I realized I had a user with that Samsung and she was literally the president of the company. Lost everything bc she wasn't backing it up.

1

u/Sumif May 14 '22

Honestly, sometimes tech goes bad.

If I were you, I would put the SD in an adapter and plug into a computer. If the issue persists, then obviously it's the SD card.

I would check out some recovery software. I've heard of Recuva and Stellar, but I've never used them. I'd check out YouTube videos from the past year and see what's out there.

1

u/377stratocruiser May 18 '22

Did this and everything is still there! Haven't seen anything missing yet. Copied it all to my computer. Thanks so much!

1

u/Sumif May 18 '22

Wow that's awesome! I'm ecstatic for you!

0

u/377stratocruiser May 15 '22

Thank you very much. Wish I could award all of you trying to help.

1

u/guy30000 May 15 '22 edited May 15 '22

There are free recovery programs you can find online. Try to get back what you can expecting nothing to be named what you have it and unorganized. But it's the only shot you have to recover your images. And of course take this as a lesson have a backup solution.

1

u/377stratocruiser May 15 '22

Absolutely, lesson learned. Thank you!

1

u/msxlk May 15 '22

You can try to recover everything, I've always used Recuva for that and it works great

1

u/Kolyei May 15 '22

This is what happened to my sd card as well! Running it through Disk Drill and it's taking forever to scan through everything!

1

u/aerodynamicist3 May 15 '22

OP, DO NOT ATTEMPT anything else until after you read this:

I had an S7 (up until a month ago and I finally upgraded to an S21)

This happened to me on my S20 also.

On my S7, I was able to put the MicroSD card into the SD card adapter and recover all the files ON MY PC. DO NOT attempt anything on the card while it is still in your phone!

2

u/377stratocruiser May 18 '22

I did this and everything was still there and still in their respective folders, haven't seen anything missing yet. Thank you so much! Copied it all to my computer.

1

u/aerodynamicist3 May 15 '22

Okay, now that I got that out of the way, I learned almost the hard way to always have backups. Now I do in the form of a hard disk drive and I store it on my computer. Super important files, I store on Google Drive, too.

Since your card is bad, you will need to ultimately format it and throw it away. It may work after you format it again, but it will eventually fail again.

You see, MicroSD cards ONLY have storage, There are no forms of controller or cell government, which means data can't be changed from bad cells to healthy cells, and bad cells will still be written to, which will increase your odds of losing data.

On my S20, it went bad when I was writing about 4,000 files from my S20 to my PC ( I was backing everything up). I lost all the data that was on my SD card. I did not lose anything that was stored on my device.

1

u/377stratocruiser May 15 '22

Thank you, this has been the best combination of advice, explanation, and politeness I've seen so far. Wish I could buy you a drink.

1

u/377stratocruiser May 15 '22

By the way, the second it started to set in what may have happened I immediately took it out of the phone and thought "nope, not touching that".

1

u/scalyblue May 15 '22

Check and see if any or all of your files ended up in Google photos / Google drive

1

u/Imposter_Sussy12 May 15 '22

Plug the SD card directly into your pc if it has a sd card slot,then save your data and format (that's how I recovered my 64gb sd card too)

2

u/377stratocruiser May 18 '22

Finally built up the courage to do this and everything is still there and organized correctly! There's some phone data files I don't know what to do with, though. I don't know what exactly they're for or if they need to be put back on the phone.

1

u/Classicpunch May 15 '22

SD cards often corrupt, though in this day and age you should always back up to the cloud.

1

u/HardcoreGamesTM May 15 '22

I make backups to be safe

1

u/Tasked_work May 15 '22

A little late, but You may be able to recover your files through a forensic program like autopsy, there’s yt videos on how to do it. Also another word of caution, remember to safely eject the device from your laptop/ computer from your desktop before unplugging it to prevent file corruption in the future.

1

u/377stratocruiser May 15 '22

I always always safely eject for that reason. I'm still wondering if me plugging it into the laptop had anything at all to do with it, or if it just coincidentally decided that was the time to choose it was done with my shit

-10

u/BigTittieNothicGF May 14 '22

You can salvage them OP, but you gotta google it. We don't know the complexities or nuances of your situation, and it's something you can easily do yourself. Let us know how it goes!

2

u/377stratocruiser May 14 '22

Thank you for the advice on SD Cards. I was kind of wondering if anyone knows what may have caused it to happen.

5

u/BigTittieNothicGF May 14 '22

Oh yeah man, literally just age. I have a few devices that use SD cards and I always plan around them eventually failing. It's inevitable.

1

u/377stratocruiser May 14 '22

That's what I kind of figured, as for the past few months my phone will occasionally decide not to be able to read the sd card, and I'm thinking it's just tired and old. Can a data recovery place just put all the data onto a new card or do they have to "recover" it first? I'm not sure how that works.

-1

u/BigTittieNothicGF May 14 '22

They would recover it and then give it to you to put on anything you want, I believe. My advice is to put it in Google Drive/Google Photos before it goes back on your sd card and in your phone. Cloud storage is incredibly handy for stuff like this.

-2

u/HamsterButter May 14 '22

That's happened to me in the past. I just googled some photo recovery software and was able to retrieve all my photos off of it. I can't remember exactly what it was but there's a number of services out there. It would be cheaper than using a business to do it but, they'd be able to handle it all for you at least.

1

u/BigTittieNothicGF May 14 '22

Also don't trust SD cards. Flash storage corrupts. Much like power or money.